WhackyWill Posted January 16, 2015 Author Share Posted January 16, 2015 I have just faxed them again, and told them in no uncertain terms that I'm "not happy" here is their direct fax number for a fairly rapid answer 01792 783002, I should hear back by Mon / Tue. I'll post up the answer, but I'm sure from reading your replies it will have "off" at the end of it... Quote Link to comment Share on other sites More sharing options...
Ekona Posted January 16, 2015 Share Posted January 16, 2015 I'm very confused, can someone sum up what's happened here, with dates? Quote Link to comment Share on other sites More sharing options...
Grundy Posted January 16, 2015 Share Posted January 16, 2015 From what I can make out... Sent letter in November Letter recieved in December Processed in January So his argument is - If he should get paid from when it's processed, why did he get January's pay? Even though the original argument was why didn't he get Decembers. But Ilogic said it's down to when it gets processed. 2 Quote Link to comment Share on other sites More sharing options...
Ebized Posted January 16, 2015 Share Posted January 16, 2015 Sorry Ilogikal1, and I do not know if you work for the DVLA given your responses, but you will see on this link that it says refunds for full months unexpired tax will be paid. As I read that as long as you have a proof of posting (easily done over the counter at a PO) then it does not matter when the DVLA say they received it. http://www.findlaw.c...e_tax/9936.html When to apply It’s important to ensure your application is posted before the first day of the month from when you wish to claim the refund. and How much refund will you receive? You’ll receive a refund for each full month left on your tax disc, assuming you post it to the DVLA before the first day of the first month of the refund. I hate people being ripped off and just posting this up for our members' benefit so that they can make sure they get a full refund Edit: Just to add, when I sold GUNs in October I actually handed over the completed V5 confirming the sale at the PO and got a receipt to that effect (on the 17th of the month) and they sent it off in their courier post so it didn't cost me anything. 1 Quote Link to comment Share on other sites More sharing options...
WhackyWill Posted January 16, 2015 Author Share Posted January 16, 2015 I'm very confused, can someone sum up what's happened here, with dates? Grundy not far out. Zed sold on 30/11/14. All paperwork sent to DVLA with the sale date of 30/11/14. Chased up DVLA for my tax refund end of Dec, Got refund for 2 months this WEEK cheque dated 8th Jan. So if they only pay from when they process it, how come they paid for Jan ?. Quote Link to comment Share on other sites More sharing options...
Ekona Posted January 16, 2015 Share Posted January 16, 2015 It would seem that Will is actually in the right here Poor wording from the DVLA though, as I'm now simply going to claim I posted it in the preceding month and get an extra bit free*. *I'm not, and it'll make no difference soon when it's all automatic anyway 1 Quote Link to comment Share on other sites More sharing options...
ioneabee Posted January 16, 2015 Share Posted January 16, 2015 confused...... you will be with the next episode of "Soap" Quote Link to comment Share on other sites More sharing options...
Toon Chris Posted January 16, 2015 Share Posted January 16, 2015 confused...... you will be with the next episode of "Soap" Jeez, how old? Quote Link to comment Share on other sites More sharing options...
ioneabee Posted January 16, 2015 Share Posted January 16, 2015 yes - you do have to be of a certain age to remember that one Quote Link to comment Share on other sites More sharing options...
WhackyWill Posted January 16, 2015 Author Share Posted January 16, 2015 Here is a reply to one of my emails. Thank you for your email received on 5/1/15. Your email reference number is 2695918. From the 1st October 2014, the keeper of the vehicle will no longer need to apply for a refund. A refund will be issued automatically to the current or previous keeper when the DVLA have been notified of a change to the vehicle record: The following notifications will issue a refund: •vehicle has been sold or transferred •vehicle has been scrapped at an Automated Treatment Facility •vehicle has been exported •vehicle has been removed from the road and a Statutory Off Road Notification (SORN) has been made •change of tax class on the vehicle to an exempt duty tax class DVLA will issue a refund for any complete remaining months of your vehicle tax by post within 6 weeks. To notify that your vehicle has been sold, transferred or exported you should complete and return the relevant part of the V5C Registration Certificate. If you do not have the V5C you should write to DVLA, Swansea, SA99 1BA. The letter should include: • vehicle registration number • make/model • date of sale • who the vehicle has been sold to •a signature Quote Link to comment Share on other sites More sharing options...
ioneabee Posted January 16, 2015 Share Posted January 16, 2015 (edited) "DVLA have been notified" - so depending on what date they were notified, will dictate when you are due a refund from Edited January 16, 2015 by ioneabee Quote Link to comment Share on other sites More sharing options...
WhackyWill Posted January 16, 2015 Author Share Posted January 16, 2015 "DVLA have been notified" - so depending on what date they were notified, will dictate when you are due a refund from Sent the docs immediately they were signed, 30/11/14 Quote Link to comment Share on other sites More sharing options...
Ebized Posted January 16, 2015 Share Posted January 16, 2015 But Will, as much as I am sympathetic with the principle you have raised, if you have not got proof of posting on that date then you can moan until the cows come home as your posting before the 1st of the month, together with hundreds/thousands of others will have sat in a pending tray and I doubt they check postmarks (if they can be read), to verify the posting for you 1 Quote Link to comment Share on other sites More sharing options...
WhackyWill Posted January 16, 2015 Author Share Posted January 16, 2015 But Will, as much as I am sympathetic with the principle you have raised, if you have not got proof of posting on that date then you can moan until the cows come home as your posting before the 1st of the month, together with hundreds/thousands of others will have sat in a pending tray and I doubt they check postmarks (if they can be read), to verify the posting for you You are probably right Colin. But I'll give them a good fight, be interesting to see what they say to my latest fax to them. If I don't get my £50 back at least I be happy that its cost them more in admin replying to me. Quote Link to comment Share on other sites More sharing options...
KyleR Posted January 16, 2015 Share Posted January 16, 2015 You've said here that you posted it off the following day. You said you sold the car not he 30th, making the following day the 1st Dec. Going by what Colin posted, you will get refunded for any full months remaining provided you post it BEFORE the 1st day of the 1st month that you want refunded for. The 1st of December is not before the 1st of December. I sent them the paperwork the following day 1st class. You normally get a letter confirming you are no longer the owner of the car. Didn't even get one of those. I know the Zed was taxed from the 1st December by Chris (new owner) as he did it on line from my house. Quote Link to comment Share on other sites More sharing options...
WhackyWill Posted January 16, 2015 Author Share Posted January 16, 2015 (edited) You've said here that you posted it off the following day. You said you sold the car not he 30th, making the following day the 1st Dec. Going by what Colin posted, you will get refunded for any full months remaining provided you post it BEFORE the 1st day of the 1st month that you want refunded for. The 1st of December is not before the 1st of December. I sent them the paperwork the following day 1st class. You normally get a letter confirming you are no longer the owner of the car. Didn't even get one of those. I know the Zed was taxed from the 1st December by Chris (new owner) as he did it on line from my house. Yep stuck it in the post box on the 30th on the way to the pub, so it went on Monday as the 30th was a Sunday, but that's not what the DVLA web site said... They acknowledged the car was sold on the 30th, as they issued the log book dated the 30/11/14 and they would refund full months from then, It should be irrelevant when they receieved it, it should go on the date when I no longer owned the car.. Edited January 16, 2015 by WhackyWill Quote Link to comment Share on other sites More sharing options...
ilogikal1 Posted January 16, 2015 Share Posted January 16, 2015 (edited) Curses, I thought I was done with this thread... Sorry Ilogikal1, and I do not know if you work for the DVLA given your responses, but you will see on this link that it says refunds for full months unexpired tax will be paid. As I read that as long as you have a proof of posting (easily done over the counter at a PO) then it does not matter when the DVLA say they received it. http://www.findlaw.c...e_tax/9936.html When to apply It’s important to ensure your application is posted before the first day of the month from when you wish to claim the refund. and How much refund will you receive? You’ll receive a refund for each full month left on your tax disc, assuming you post it to the DVLA before the first day of the first month of the refund. I hate people being ripped off and just posting this up for our members' benefit so that they can make sure they get a full refund Edit: Just to add, when I sold GUNs in October I actually handed over the completed V5 confirming the sale at the PO and got a receipt to that effect (on the 17th of the month) and they sent it off in their courier post so it didn't cost me anything. I don't and have never worked for the DVLA. That link is outdated, it states; First you need to download the V14 application form But; DVLA no longer accepts applications for a vehicle tax refund from customers using a V14 form. They will be rejected and returned to the customer. From the .gov website, here. So the Findlaw site is currently incorrect. Irritatingly I can't seem to find the .gov page that explained the refund calculations sufficiently. Regarding the postage date, I couldn't tell you for for sure one way or the other to be honest. I've never heard of anyone (successfully or not) argue that point with the DVLA, so proof of postage may well alter things - moreso with disputes, I would imagine, but that's just an assumption on my part. Grundy not far out. Zed sold on 30/11/14. All paperwork sent to DVLA with the sale date of 30/11/14. Chased up DVLA for my tax refund end of Dec, Got refund for 2 months this WEEK cheque dated 8th Jan. So if they only pay from when they process it, how come they paid for Jan ?. It doesn't matter when the cheque was dated any more than it matters when the sold date on the log book was dated. It's irrelevant. The only date that matters is when the DVLA deem the change of ownership as processed. It may well then take them another 3 weeks to issue a cheque - I can't think of many businesses that are overly eager to pay out money for anything in a rush, much less refunds! As the new owner is on here, maybe you could contact him and find out when he received his V5 for the car, Will, as that will give you a clearer idea of when they actually processed the paperwork. If it actually was in January then I can't explain why you got a 2 month refund, however I suspect that the paperwork was processed in December but the payment wasn't processed until January. ETA: I doubt they check postmarks (if they can be read), to verify the posting for you On that note, having worked in a post room before myself (not at the DVLA though), it's likely that the envelopes will be separated from the contents and binned long before the contents get anywhere near the system to be processed. Edited January 16, 2015 by ilogikal1 1 Quote Link to comment Share on other sites More sharing options...
KyleR Posted January 16, 2015 Share Posted January 16, 2015 You've said here that you posted it off the following day. You said you sold the car not he 30th, making the following day the 1st Dec. Going by what Colin posted, you will get refunded for any full months remaining provided you post it BEFORE the 1st day of the 1st month that you want refunded for. The 1st of December is not before the 1st of December. I sent them the paperwork the following day 1st class. You normally get a letter confirming you are no longer the owner of the car. Didn't even get one of those. I know the Zed was taxed from the 1st December by Chris (new owner) as he did it on line from my house. Yep stuck it in the post box on the 30th on the way to the pub, so it went on Monday as the 30th was a Sunday, but that's not what the DVLA web site said... They acknowledged the car was sold on the 30th, as they issued the log book dated the 30/11/14 and they would refund full months from then, It should be irrelevant when they receieved it, it should go on the date when I no longer owned the car.. So it was posted in December? Case closed I know it's shite, it should be done daily as I said before, but it's been processed as per the terms. 1 Quote Link to comment Share on other sites More sharing options...
WhackyWill Posted January 16, 2015 Author Share Posted January 16, 2015 You've said here that you posted it off the following day. You said you sold the car not he 30th, making the following day the 1st Dec. Going by what Colin posted, you will get refunded for any full months remaining provided you post it BEFORE the 1st day of the 1st month that you want refunded for. The 1st of December is not before the 1st of December. I sent them the paperwork the following day 1st class. You normally get a letter confirming you are no longer the owner of the car. Didn't even get one of those. I know the Zed was taxed from the 1st December by Chris (new owner) as he did it on line from my house. Yep stuck it in the post box on the 30th on the way to the pub, so it went on Monday as the 30th was a Sunday, but that's not what the DVLA web site said... They acknowledged the car was sold on the 30th, as they issued the log book dated the 30/11/14 and they would refund full months from then, It should be irrelevant when they receieved it, it should go on the date when I no longer owned the car.. So it was posted in December? Case closed I know it's shite, it should be done daily as I said before, but it's been processed as per the terms. Not over yet..waiting for a reply to my last fax to them. "He who dares wins" as Del Boy said... Quote Link to comment Share on other sites More sharing options...
veilside z Posted January 16, 2015 Share Posted January 16, 2015 (edited) Whatever the outcome.. we all need it, and a much as they give us the run around, we have to sometimes eat humble pie at times , even when they have been at fault. My son sold his car in Nov, and as he was to remove plate prior to sale to put onto his new z ,, all papers were sent recorded post to Dvla. After 6 weeks he enquired to the delay and was told they never received them. He asked them to check their post records, in which they admitted they had received them but were not up on the system, even after 6 weeks. The final outcome they found all paperwork and told me would have to wait a further 2 weeks. Finally we received the paperwork 8 working days later. Not even an appoligy. Courtesy costs nothing. Edited January 16, 2015 by veilside z 1 Quote Link to comment Share on other sites More sharing options...
WhackyWill Posted January 16, 2015 Author Share Posted January 16, 2015 Slightly off topic. They lost the retention certificate for my plate when I wasn't using it. I sent it to them and £25 to keep it on retention for another year, not only did they loose it they then told me I no longer had title to the plate as I had not renewed the retention in time. What a nightmare that was. :scare: Quote Link to comment Share on other sites More sharing options...
DoogyRev Posted January 16, 2015 Share Posted January 16, 2015 No longer the case this side of the pond Jim http://www.independe...ne-9690815.html Well I never 1 Quote Link to comment Share on other sites More sharing options...
Jetpilot Posted January 16, 2015 Share Posted January 16, 2015 Everything is pretty much done on line with them (or can be), surely it would be better practice all round to be able to notify them of a sale on line, give new owner green slip, sit down at pc, enter new owner details onto form, send off V5 at your leisure. The vehicle would then be registered to the new owner immediately (time and date, surely better for disputes, road traffic offences etc) And there wouldnt be a single issue with tax, less paperwork etc They would still double up on some cars, if someone buys a car in the middle of the month, they get 2 x tax for that month. 1 Quote Link to comment Share on other sites More sharing options...
WhackyWill Posted January 16, 2015 Author Share Posted January 16, 2015 Totally agree Jetpilot. It looks like, as suggested a few pages back on this thread that if you declare the car SORN on line when you sell it it automatically triggers a tax refund from the month you sell it. So if I had done that end of Nov it would have given me 3 months rebate, and no agro. Then the buyer has to just tax it on line to use it. Does that work . Quote Link to comment Share on other sites More sharing options...
WhackyWill Posted January 17, 2015 Author Share Posted January 17, 2015 This is from the DVLA Web Site. So its cheaper to pay 6 months tax by direct debit than pay it in one hit..!!! :scare: (They have even spelt totaling wrong..!!) 6 month rate £156.75 12 month rate £285.00 6 monthly by direct debit totalling £149.63 12 monthly by direct debit totalling £285.00 Monthly by direct debit totalling £299.25 (Monthly payment of approximately £24.94) Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.