Kylefly Posted September 24, 2013 Author Share Posted September 24, 2013 Sorry, that didn't really answer your questions at all did it! I purchased the car end of July and I first contacted the garage last week. Contacted them just and this time spoke to the mechanic who said to phone back tomorrow Quote Link to comment Share on other sites More sharing options...
14N Posted September 24, 2013 Share Posted September 24, 2013 Contacted them just and this time spoke to the mechanic who said to phone back tomorrow Feel for you mate. Think it's time you started being a bit more assertive with them. They just keep asking YOU to call THEM back! At this point I think I would of asked the mechanic to call YOU back tomorrow, or as soon as he has any news. Log/make a note of all the times you were promised a call, but never received one and had to do the chasing yourself. Sounds like they're starting to take advantage of your good nature Kyle. Quote Link to comment Share on other sites More sharing options...
Ekona Posted September 24, 2013 Share Posted September 24, 2013 Possibly, or they may just be very busy. Not a great excuse, I know, but plausible. Ian's right though, start making notes of days and times of things, you may need them. Quote Link to comment Share on other sites More sharing options...
Kylefly Posted September 24, 2013 Author Share Posted September 24, 2013 I've recorded days and times and whats been said each time At the moment I'm quite willing to give them a chance. I'd be more than happy for them to repair the car but I just have a feeling it's not going to be straight forward. ... Quote Link to comment Share on other sites More sharing options...
Ekona Posted September 24, 2013 Share Posted September 24, 2013 Meh, they don't really have a choice. They either repair or refund at this point, although they may well surprise you and sort everything out amicably, albeit slowly Quote Link to comment Share on other sites More sharing options...
Kylefly Posted September 24, 2013 Author Share Posted September 24, 2013 Meh, they don't really have a choice. They either repair or refund at this point, although they may well surprise you and sort everything out amicably, albeit slowly True, at the moment they've just been a bit poor with communication. . Not the best but it isn't the worst crime in the world. How they deal with the car is the main thing Quote Link to comment Share on other sites More sharing options...
glrnet Posted September 24, 2013 Share Posted September 24, 2013 With all due respect, they haven't started very well have they? Quote Link to comment Share on other sites More sharing options...
Kylefly Posted September 24, 2013 Author Share Posted September 24, 2013 Not at all, I agree but if they sort the car or refund me I'd be happy. Quote Link to comment Share on other sites More sharing options...
Kylefly Posted September 25, 2013 Author Share Posted September 25, 2013 So I just phoned the garage back. The response was that they are still looking at it and that he's waiting for the mechanic's report (which I will be asking for, obviously). He did mention a cylinder head was damaged to which I asked what could cause that, he couldn't tell, he just kept repeating that it's still being looked at.... I said to phone me back when they know whats wrong. I was told it could be a very lengthy process but that he'll phone me back tomorrow. I think benefit of the doubt just went out the window! I'm not very impressed.... Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted September 25, 2013 Share Posted September 25, 2013 if there is cylinder damage it could be due to the car being run for a prolonged period on low octane fuel. causes engine knock as the ECU can't adjust for the lower octane and over a prolonged period can cause the pistons to break up and damage the cylinder as it will wear uneven. best bet is to find the thread keyser wrote on it, as its all explained in detail in there. not guaranteed that's the answer but might be the lost likely cause, as its the only thing I've heard of that causes damage to a zed engine as they tend too be pretty bullet proof. using lots of oil is a sign of this happening. if you kept fuel receipts that show you purchase 98ron or above i'd be digging them out to back your case up. Quote Link to comment Share on other sites More sharing options...
Jetpilot Posted September 25, 2013 Share Posted September 25, 2013 if there is cylinder damage it could be due to the car being run for a prolonged period on low octane fuel. causes engine knock as the ECU can't adjust for the lower octane and over a prolonged period can cause the pistons to break up and damage the cylinder as it will wear uneven. best bet is to find the thread keyser wrote on it, as its all explained in detail in there. not guaranteed that's the answer but might be the lost likely cause, as its the only thing I've heard of that causes damage to a zed engine as they tend too be pretty bullet proof. using lots of oil is a sign of this happening. if you kept fuel receipts that show you purchase 98ron or above i'd be digging them out to back your case up. By the sounds of it he hasnt done many miles and would say you would have to have long periods of detonation to get to this point (past history of the car perhaps). I have had a friend recently go through a very nasty experience with a recent car purchase, dealers are responsible for selling you a car fit for purpose, it doesnt sound like this is. Did you finance the car at all? Quote Link to comment Share on other sites More sharing options...
Kylefly Posted September 25, 2013 Author Share Posted September 25, 2013 The car has been owned by one of the owners since it was imported in 2009 so they know the history- could be why they're dragging their feet? I didn't purchase it through finance with them. Quote Link to comment Share on other sites More sharing options...
Jetpilot Posted September 25, 2013 Share Posted September 25, 2013 The car has been owned by one of the owners since it was imported in 2009 so they know the history- could be why they're dragging their feet? I didn't purchase it through finance with them. Mmmm, if it was owned by one of the owners, they are on dodgy ground mate imho. This is exactly what happened with my mate recently, fortunately he had finance and they are responsible, they will then pursue the dealer. I would make a call to trading standards, get their advice, which i am sure will be in your favour and then if you are still not satisfied with what the garage says or does, let them know you have been in touch with trading standards, should do the trick Quote Link to comment Share on other sites More sharing options...
J4CKO Posted September 25, 2013 Share Posted September 25, 2013 £7k for an 03 JDM..That's a rip off regardless of the value of your trade in..!!! This isn't helping but my 07 33k mile convertible only cost that ! Knackered exhaust notwithstanding Quote Link to comment Share on other sites More sharing options...
Kylefly Posted September 26, 2013 Author Share Posted September 26, 2013 The car has been owned by one of the owners since it was imported in 2009 so they know the history- could be why they're dragging their feet? I didn't purchase it through finance with them. Mmmm, if it was owned by one of the owners, they are on dodgy ground mate imho. This is exactly what happened with my mate recently, fortunately he had finance and they are responsible, they will then pursue the dealer. I would make a call to trading standards, get their advice, which i am sure will be in your favour and then if you are still not satisfied with what the garage says or does, let them know you have been in touch with trading standards, should do the trick Think I will be contacting them today. I doubt he'll phone me back, they've had it for a week and not even been able to give me any information at all. A car should be sold that is 'fit for purpose' mine is not so I think I might look into a full refund. Seems like I could get a hell of a lot more car for my money... Quote Link to comment Share on other sites More sharing options...
Kylefly Posted September 26, 2013 Author Share Posted September 26, 2013 Just found this on citizens advice: If you want your money back You may be able to ask for a full refund if:the fault is seriousit is within a reasonable time of the sale, andyou have stopped using the car.Sometimes a partial refund is more appropriate, for example if you have used the car for some time before you noticed the problem. (Within reasonable time of sale is defined as within 6 months of purchase) Quote Link to comment Share on other sites More sharing options...
nowhereboy Posted September 26, 2013 Share Posted September 26, 2013 I'd be kicking off by now mate. Make some noise and get them to do something! I'm getting annoyed for you, hate pikey car dealers. Quote Link to comment Share on other sites More sharing options...
hawker1986 Posted September 26, 2013 Share Posted September 26, 2013 As above I would be chomping at the bit by now. Sounds like a terrible situation to be in and I feel for you, Im sure youll eventually come out on top from the sounds of the situation but hopefully they wont drag it out too much. Hawker Quote Link to comment Share on other sites More sharing options...
14N Posted September 26, 2013 Share Posted September 26, 2013 That seems good and relevant info on the CAB site, but I'd definitely contact them directly, that way you'll have contact details of the representative you spoke to and more than likely be able to open a case or at least get a case reference from them to quote in any further communication with the garage. Quote Link to comment Share on other sites More sharing options...
Kylefly Posted September 26, 2013 Author Share Posted September 26, 2013 Cheers guys. Again, they didn't phone back today. Will chase tomorrow AGAIN. Then I think a call to CAB will be in order.... im fed up Quote Link to comment Share on other sites More sharing options...
Ekona Posted September 27, 2013 Share Posted September 27, 2013 No need to call CAB, unless you really want to. Send them a letter stating that you require the car to be repaired within 7 days, or that you will be seeking a refund as per your statutory rights. No more mucking around, show them you're serious. Quote Link to comment Share on other sites More sharing options...
Jetpilot Posted September 27, 2013 Share Posted September 27, 2013 By recorded post so they can't wriggle out of saying they didnt recieve it. Quote Link to comment Share on other sites More sharing options...
glrnet Posted September 27, 2013 Share Posted September 27, 2013 Agree with Ekona, time to stop being nice and get sorted. Let's face it, they've had your car for a number of days and the only way you are able to speak to them is by you ringing them. This is NOT customer service and they are certainly not the actions of an organisation who would be filling me with confidence. If they won't help you now what are they going to do when if you allow them to get into the "repair" scenario, quite frankly you don't even want to go there, if what you say is correct then the car was not fit for purpose. I honestly think they are hoping you are going to quietly go away. Letter to them as Ekona says and go from there. Quote Link to comment Share on other sites More sharing options...
Kylefly Posted September 27, 2013 Author Share Posted September 27, 2013 So send a letter rather than a phone call-is that the best way to go? Does it matter that I used my old car as part ex? Quote Link to comment Share on other sites More sharing options...
choptop Posted September 27, 2013 Share Posted September 27, 2013 Do you know if they still have your old car or have they sold it/moved it on? Quote Link to comment Share on other sites More sharing options...
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