Kev T Posted January 22, 2013 Share Posted January 22, 2013 . See if you can get the old one off them and get it working again as a spare. That is an excellent suggestion. Quote Link to comment Share on other sites More sharing options...
BigSlick Posted January 22, 2013 Author Share Posted January 22, 2013 I know I shouldn't have to pya but due to the circumstances I feel I got at least something, and having more than 50% of the repair covered is oki. Ill call them about getting the part... Dunno how id go about fixing it?!? Quote Link to comment Share on other sites More sharing options...
philb1965 Posted January 22, 2013 Share Posted January 22, 2013 Apparently they are packed with grease which causes some of the problems, I guess this would be worse in the cold weather we've been having. Take it apart, clean it up and plug it in, maybe someone with a bench psu can help. Quote Link to comment Share on other sites More sharing options...
spursmaddave Posted January 22, 2013 Share Posted January 22, 2013 (edited) Not a bad result all thing considered I guess, a shame that Nissan don't acknowledge it as a known problem Really if you had bought it from a dealer and serviced it with them then that £300 would probably have been spent slready Edited January 22, 2013 by spursmaddave 1 Quote Link to comment Share on other sites More sharing options...
marconorth Posted January 22, 2013 Share Posted January 22, 2013 Not a bad result all in all Slick. I would have satisfied with that too mate...its a hell of a lot less painful than it could have been! Quote Link to comment Share on other sites More sharing options...
BigSlick Posted January 24, 2013 Author Share Posted January 24, 2013 Update: Picked up my car today. 1 day early so cant be bad. Good news on arriving, Benfield Nissan offered me further discount on the £475 repair. This was a total surprise and I just cant believe how good this dealer has been with me. Even better than Honda, which is saying something since I was a customer with them for 5 years. They reduced the charge down to £366, another £109 off!!! With the £175 ill be getting from the place I bought the car means I'm only paying £191 Im over the moon. So good to have the car back, and the steering lock control comes with 12 month warranty. Fingers crossed for no more issues. All in all Benfield Nissan have been outstanding as far as customer care goes... \0/ cheer! Quote Link to comment Share on other sites More sharing options...
Ebized Posted January 24, 2013 Share Posted January 24, 2013 Given that figures of £1200 for a fix were being quoted, over a grand off is a good result. That said, the number of failures does indicate a manufacturing fault affecting a quite a few Nissan vehicles that I would have hoped they would address more generously - even if that meant taken action against the supplier so the customer was not out of pocket. Quote Link to comment Share on other sites More sharing options...
Chris`I Posted January 24, 2013 Share Posted January 24, 2013 Good result in the end considering the robbing bar-stewards that are Nissan. If you really wanted to fight NMGB I dont think you'd have had a problem (he says!) getting all the money from them. Paying something admits they are wrong. Saying they wont pay for it all because the car was not serviced at a Nissan dealer is not on. They should have covered all of it and I think if you'd chosen to threaten them with legal action you may have gotten all of it, but I think I'd have paid the £200 and done a runner too. Just remember to pull the fuse in 11 months time Quote Link to comment Share on other sites More sharing options...
elfman Posted January 25, 2013 Share Posted January 25, 2013 Excellent result mate granted £200 you shouldn't have to pay but it could be a lot worse! They really are a good dealer Tbh! Quote Link to comment Share on other sites More sharing options...
Harryjax Posted January 25, 2013 Share Posted January 25, 2013 Why haven't Nissan acknowledged this as a major problem and issued a recall?🙈🙉🙊 Quote Link to comment Share on other sites More sharing options...
nissanman312 Posted February 18, 2013 Share Posted February 18, 2013 hi guys got mine done under waranty now just have to deal with my clutch Quote Link to comment Share on other sites More sharing options...
Neilp Posted February 18, 2013 Share Posted February 18, 2013 Somebody should take this to watchdog as its an absolute joke! Quote Link to comment Share on other sites More sharing options...
Will370z Posted February 19, 2013 Share Posted February 19, 2013 Was reading up on this on the us forums, its crazy and looks like a ticking timb bomb. I will definitely be removing the fuse as soon as the warranty is out Quote Link to comment Share on other sites More sharing options...
nightine Posted March 20, 2013 Share Posted March 20, 2013 My 2009 out of warranty 370z is currently at dealers with suspected steering lock fault. Did my homework as dealer was suggesting £1300 approx to fix which scared me! In America Nissan started a recall for this fault last week which includes parts and labour. I spoke to Nissan UK who logged a case and got back to me same day which was impressive. They will cover the part and will get back to me on labour when vehicle is diagnosed. Hopefully some light at the end of the tunnel Also suffering from a drivers door that doesn't open from the outside which I think is unrelated but very annoying Quote Link to comment Share on other sites More sharing options...
Ebized Posted March 20, 2013 Share Posted March 20, 2013 Sounds hopeful Quote Link to comment Share on other sites More sharing options...
steve-r Posted March 20, 2013 Share Posted March 20, 2013 Fingers crossed we get a recall on this Quote Link to comment Share on other sites More sharing options...
nightine Posted March 20, 2013 Share Posted March 20, 2013 Heard back from dealer, it is the steering lock. They are just waiting to hear from Nissan to see how they proceed as the process is different to just ordering a part. If I do have to pay labour they reckon it will be 1 hour at £80+vat Quote Link to comment Share on other sites More sharing options...
Will370z Posted March 20, 2013 Share Posted March 20, 2013 Nice one, thats good news and a relief for the rest of us 370 owners as it seems its a problem that will inevitably occur given comments on the us forums Quote Link to comment Share on other sites More sharing options...
Ebized Posted March 20, 2013 Share Posted March 20, 2013 Heard back from dealer, it is the steering lock. They are just waiting to hear from Nissan to see how they proceed as the process is different to just ordering a part. If I do have to pay labour they reckon it will be 1 hour at £80+vat Keep us posted so we can see if Nissan/dealers are being consistent. But Nissan really ought to do a free replacement for all the affected models knowing there is a manufacturing weakness and could lead to owners being stranded. Quote Link to comment Share on other sites More sharing options...
nightine Posted March 20, 2013 Share Posted March 20, 2013 Nissan confirmed they will cover cost of the part but I have to pay the labour as it's not an official recall in the UK. Quote Link to comment Share on other sites More sharing options...
Fozzie Posted March 20, 2013 Share Posted March 20, 2013 "Relaxing" Sunday afternoon(17.3.2013) RE: July 2010 370z.... failed to start due to the same fail module as described by other members. AA took 4 hours to recover the car back home (17:00>21:00), 1.5 miles from breakdown?? Mon am contacted Nissan road side assistance(RAC) for support, did not want to to touch the job as it was an "AA" recovery!! Cranked up the volume, insisted as a Nissan customer "Nissan road side assistance" was nessesary to recover my vehicle to a main dealer. 1 hour later RAC technitian arrives at home to confirm a transporter is required, 1.5 hrs later transporter arrives, 1 hour later Nissan dealer confirms zed arrives on forcourt. I speak to the service manager Steve to review his work load as to when a prognosis and root cause can be established.... "24hrs was the reply...OK mate thats fine". "Ho by the way Steve I require a courtesy car today in order to get to work are you delivering to my house or whats the arrangement? "When you registered your breakdown, the RAC should have arranged the courtesy car, its thier responsibility for the first two days... didn't they do that? you need to get back intouch." (RAC claim "if dealer is with 31 miles of home, then dealer provides the courtesy car). Anyway 3 calls later Dealer Steve rings "Ive got athe courtesy car, but not available untill 17:30".... OK mate I'll get a lift and come and collect.(seems Nissan are responsible) Hello Nissan Micra 21 miles on the clock, never mind it'll get me to work in the morning I thought. Steve rings Wed am "370z has a moduler failure on the steering column, just shorting the warranty paper work". Steve calls 10 mins ago: "new module part arrives tomorrow am, you can collect zed tomorrow afternoon" thanks Steve "i'll see you tomorrow mate" Brindley Nissan Cannock seem to be doing the right thing. Steve (service manager) is doing a good job supporting his customers... so fair play, credit where its due. How ever there does appear to be friction between Nissan & RAC regarding the courtesy car...... so thats the only gripe so far. I'll let you know what happens tommorow, and hopefully get the intel on the failed steering column module. Quote Link to comment Share on other sites More sharing options...
Ebized Posted March 20, 2013 Share Posted March 20, 2013 Recall that has been issued in the US 17-3-2013 So what is good for over the pond...............?????? Quote Link to comment Share on other sites More sharing options...
nightine Posted March 20, 2013 Share Posted March 20, 2013 Apparently different parts used in America due to their hotter climate, wasn't completely sold on that answer but as much as I tried they wouldn't budge on the labour charge. I had seen a copy of that letter you posted and mentioned it but no go. Quote Link to comment Share on other sites More sharing options...
philb1965 Posted March 20, 2013 Share Posted March 20, 2013 I would think a small claims action with all this would be succesful, probably trying to hide behind the relatively small number of cars sold over here. If mine goes I don't plan to pay a penny. Quote Link to comment Share on other sites More sharing options...
Ebized Posted March 20, 2013 Share Posted March 20, 2013 Apparently different parts used in America due to their hotter climate, wasn't completely sold on that answer but as much as I tried they wouldn't budge on the labour charge. I had seen a copy of that letter you posted and mentioned it but no go. That makes no sense. If the the US and UK cars both have high number of steering lock failures there is clearly a common issue and yes, rather like we end up paying high prices compared to the States, Nissan may think we will be a soft touch on this kind of issue. Those who have followed the issue on the US forums will see that the recall came about due to a 'campaign' by 370 owners to get the result, so that should mean Nissan doing the honorable thing here, including refunding those who have already had to shell out for the repair. Quote Link to comment Share on other sites More sharing options...
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