nissanman312 Posted January 17, 2013 Share Posted January 17, 2013 i have been in there tonight and had words but tbh i dont think they care one bit. he told me they dont have to give me like for like by law do you think a direct complaint to nissan will help im feelieng verry let down with the service at the moment Quote Link to comment Share on other sites More sharing options...
jell36 Posted January 17, 2013 Share Posted January 17, 2013 (edited) i have been in there tonight and had words but tbh i dont think they care one bit. he told me they dont have to give me like for like by law do you think a direct complaint to nissan will help im feelieng verry let down with the service at the moment If you feel let down then certainly complain direct to Nissan UK head office. If the work is beening carried out under warranty then definetly contact the UK head office. Also he is correct that they do not have to give you like for like but they are taking your car off the road for over a month which is ridiculous, you purchased the car to drive it because you wanted that car not a crappy little Micra or Juke Edited January 17, 2013 by jell36 1 Quote Link to comment Share on other sites More sharing options...
The G Man Posted January 17, 2013 Share Posted January 17, 2013 It won't do any harm to raise an official complaint, in fact I'm surprised you haven'tdone so already. Get it logged on here as well http://www.350z-uk.com/topic/66736-whos-had-steering-lock-failure-need-for-action/ Quote Link to comment Share on other sites More sharing options...
nissanman312 Posted January 17, 2013 Share Posted January 17, 2013 yes the work is being done under waranty im going to get the complaint in tomorow and yeah excatly what i thought the gave me a qashki and made out like he was doing me a favour because of the bad weather lol Quote Link to comment Share on other sites More sharing options...
nissanman312 Posted January 17, 2013 Share Posted January 17, 2013 i just hope we dont start seing the cluch isues they have been seing over the pond Quote Link to comment Share on other sites More sharing options...
BigSlick Posted January 17, 2013 Author Share Posted January 17, 2013 Well RAC have been and gone. Car still stuck outside my parents. Being collected by low loader tomorrow morning. Called the dealer and informed them. They have heard of it but said it 'rarely' happens on a 370Z. I said there are quite a few people on the web saying its happened to them. Mentioned the warranty and said I expect a gesture of good will from Nissan (which he said they would have to ask Nissan for anyway) for either 100% or part contribution due to my warranty expiring near end of September 2012. I called the dealer I bought car from, obviously he isnt happy but was accomodating and asked to be kept in the loop and said he would help where he could but limited which I kinda assumed money wise. I feel it really will be the steering lock failure. I am well and truly gutted that this has happened so close to the warranty and will so few miles on the clock. I only bought the car on 3rd of October 2012. So im at work tomorrow and ill be finding out during the day what the actual problem is. Nissan aslo wasnt £95 to diagnose the problem and he said that its only free if it is repaired by them. :-/ I just hope Nissan will cover the repair if needed. Quote Link to comment Share on other sites More sharing options...
nissanman312 Posted January 17, 2013 Share Posted January 17, 2013 good luck mate! can only feel there is some serious injustice going on with this subject did you start button just say lock on and red light on dash flash ie locked? Quote Link to comment Share on other sites More sharing options...
BigSlick Posted January 17, 2013 Author Share Posted January 17, 2013 Yeah exactly that... Quote Link to comment Share on other sites More sharing options...
nissanman312 Posted January 17, 2013 Share Posted January 17, 2013 same mate good luck keep us informed Quote Link to comment Share on other sites More sharing options...
BigSlick Posted January 18, 2013 Author Share Posted January 18, 2013 Update: Nissan called and it is the Steering Lock Unit. £713 for the repair. So ive asked for a GoGW from Nissan which they are doing and also if Nissan say no they will ask the Service Manager to see what they can offer. Waiting game now. However on a good note. Excellent service from Nissan dealer, its the Benfield one in central Newcastle. I also get a free courtesy car which is awesome considering until now im not officially their customer but its my intention to take the car there in September. So we will see what happens now. I was told on the phone that repair used to be £1200 and Nissan reduced part cost so its now around £700. Fingers crossed. Ill update you guys when I have more info... Quote Link to comment Share on other sites More sharing options...
spursmaddave Posted January 18, 2013 Share Posted January 18, 2013 Hmmm Nissan reduced the cost of the part.... that doesn't sound fishy at all does it Not bad that they are only charging £13 for Labour too... Quote Link to comment Share on other sites More sharing options...
Kev T Posted January 18, 2013 Share Posted January 18, 2013 How do nissan justify £1200 for a small servo motor, even £700 is highway robbery and at least Dick Turpin wore a mask !! Quote Link to comment Share on other sites More sharing options...
BigSlick Posted January 18, 2013 Author Share Posted January 18, 2013 Update: Getting a Micra tomorrow for courtesy car... auto as well. And tbh right now I dont care... I think its awesome of Nissan to offer me a courtesy car since technically im not their customer yet. Also waiting on finding out about cover repair cost. They wanted contact number for dealer I bought it from. So something good I guess. Free courtesy car and it seems Nissan are doing everything they can to help... I was impressed with service and support from Honda dealer when I had my Civic and I'm getting just as good if not above and beyond service from Nissan. Suppose golden egg will be if Nissan cover the repair cost... Fingers crossed Quote Link to comment Share on other sites More sharing options...
marconorth Posted January 18, 2013 Share Posted January 18, 2013 I felt sure it'd be the lock assy :wink: Pleased that its all diognoised now & good luck with negotiations Re costs. I have found Benfield (nissan) in Carlisle to be exceptionally good & it is sounding like the Newcastle branch is equally as helpful. Good luck. Quote Link to comment Share on other sites More sharing options...
4RE Leather Posted January 18, 2013 Share Posted January 18, 2013 I'm sure a 370 owner will be along son but it sounds like your key needs pairing to the car, noting in the manual about changing the key battery? Why have you gone all chav Dave? Quote Link to comment Share on other sites More sharing options...
4RE Leather Posted January 18, 2013 Share Posted January 18, 2013 How do nissan justify £1200 for a small servo motor, even £700 is highway robbery and at least Dick Turpin wore a mask !! Didn't Turpin get caught lol! Quote Link to comment Share on other sites More sharing options...
Pr1ngle Posted January 18, 2013 Share Posted January 18, 2013 Good luck BigStick Fingers crossed for you and they do sort it under warrenty. Quote Link to comment Share on other sites More sharing options...
BigSlick Posted January 19, 2013 Author Share Posted January 19, 2013 (edited) Picked up my courtesy car and is a manual Micra... yey! Spoke to the Service Manager and he said he has a 370z on a 10 plate but its in hi garage until March ;-) He is aware of fault and trying to get Nissan to cover the cost or make a partial contribution. He also said the part will be Version 4 or some such. Im sure someone mentioned that the 09 plates have Version 3 of the SLU. So he thinks the newer version of the part will be fine... Everyone very nice at the Service Dept so all is good so far. You dont know how good it feels to have a car again even if it is just a Micra. I will get an update from Nissan on Monday they said... Edited January 19, 2013 by BigSlick 1 Quote Link to comment Share on other sites More sharing options...
elfman Posted January 20, 2013 Share Posted January 20, 2013 Slick I must have just missed you yesterday when I picked up my zed! I Tbh they are really good there one or two of there sales staff can be a bit old school though which is rubbish. If you have problems speak to Tom Willis he's in charge of the hpc part and is a top top bloke Tbh! Hope you get it sorted! Quote Link to comment Share on other sites More sharing options...
WhackyWill Posted January 20, 2013 Share Posted January 20, 2013 Is this issue only common on 370 Z. ? Quote Link to comment Share on other sites More sharing options...
marconorth Posted January 20, 2013 Share Posted January 20, 2013 Yes i believe so Will. Also certain GTR's but there has been a recall on those (unlike the 370!!) Quote Link to comment Share on other sites More sharing options...
Ebized Posted January 21, 2013 Share Posted January 21, 2013 Sly of KaizerMotor (trader on here and ex HPC) has confirmed Munaros and GTRs have also been affected. Quote Link to comment Share on other sites More sharing options...
Harryjax Posted January 21, 2013 Share Posted January 21, 2013 We need to get Ann Robinson off of Watchdog on the case. 1 Quote Link to comment Share on other sites More sharing options...
BigSlick Posted January 22, 2013 Author Share Posted January 22, 2013 Update: Nissan have agreed a contribution of £238, so basically 33% of the cost. Dealer said main reason why it wasnt more is because I didnt buy the car from Nissan and the 3rd service wasn't completed by Nissan. So ive accepted that and I have £475 to pay. I have called the dealer I bought the car from in Colchester and Mark (the owner) has agreed to pay £175 towards the cost also as a gesture of good will. So all in all im paying £300 for the repair and I have a 12 month warranty on all parts and labour from Nissan. I did hope for more from Nissan but since both Nissan and the dealer arent obliged to contribute anything Im satisfied with that. Work being done, said part should arrive tomorrow and car be ready for Friday. They also letting me keep the courtesy car until I pick up the 370Z which is nice. Benfield Nissan in Newcastle now have a customer guaranteed! Mark from Alresford Garage in Colchester has also been awesome. All in all not bad I think... Just hope nothing else goes wrong now. Bri Quote Link to comment Share on other sites More sharing options...
philb1965 Posted January 22, 2013 Share Posted January 22, 2013 £300 you shouldn't have to pay, but glad you got a decent result. See if you can get the old one off them and get it working again as a spare. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.