Beavis Posted July 11, 2011 Share Posted July 11, 2011 seems the other forum is sinking steadily like the titanic, it crashes for about 2 or 3 hours every nght now at peak times and no one is doing anything about it really. Good news for you guys though! I for one cant be arsed with the crashes and will endevour to annoy you lot more often now tee hee Is that Martinmac at the back of the life boat? Quote Link to comment Share on other sites More sharing options...
martinmac Posted July 11, 2011 Share Posted July 11, 2011 If I had been there it wouldnt have sunk. Quote Link to comment Share on other sites More sharing options...
Lexx Posted July 11, 2011 Share Posted July 11, 2011 Martin wouldn't lower himself to steering. He'd stand at the bow and give me orders!! Quote Link to comment Share on other sites More sharing options...
Chris`I Posted July 11, 2011 Share Posted July 11, 2011 Martin wouldn't lower himself to steering. He'd stand at the bow and give me orders!! So you're the cause of our problems huh? If people on at the time of the "crash" can post up info such as date/time plus what they were doing at the time and how long the outage was for then we can do something about it. For the record its not actually crashing, we're not restarting anything, something is just overloading it momentarily. Could be a bot, could be chat, theres a lot of variables to work through. Chat will most likely be disabled tonight to see if that solves it. Quote Link to comment Share on other sites More sharing options...
M13KYF Posted July 11, 2011 Share Posted July 11, 2011 bye bye to the OP then with my best wishes Quote Link to comment Share on other sites More sharing options...
Husky Posted July 11, 2011 Share Posted July 11, 2011 i dont want to go, i want the forum to work is it wrong to ask for that? Quote Link to comment Share on other sites More sharing options...
Chesterfield Posted July 11, 2011 Share Posted July 11, 2011 There is an awful lot being done to try and rectify these issues. Apparently there are a "lot" of people affected by these issues, yet only one or two see fit to advise us of them and even less of those seem to volunteer anything remotely resembling constructive comments with information which can be used to assess wht the problem is and how it can be resolved. As an administrator of the forum I should probably know if the forum is offline, but if this happens at 1am in the morning, I wont, because Im asleep. We rely on feedback from others to try and help fix these issues. As there are a number of systems in place now that werent before and a huge number of changes have been made over the years after listening to feedback from members. To say the team arent doing anything about it is unfair. The sort of comments as posted are not helpful, and do nothing to inspire me or anyone else to fix anything for that individual. It may also be possible that other sites and or forums are not going offline at busy periods, or struggling with the size of database we have, as quite frankly, they don't have to deal with one tenth of the traffic we do. We've asked for any details to be recorded and to let the team know when these problems occur, but there seems to be a month long gap on the other thread asking for information, followed by about a few dozen useless posts discussing who may have been to blame in the chat aspect of the site. Very useful. Quote Link to comment Share on other sites More sharing options...
M13KYF Posted July 11, 2011 Share Posted July 11, 2011 but you clearly state Husky that you cant be arsed Quote Link to comment Share on other sites More sharing options...
Chesterfield Posted July 11, 2011 Share Posted July 11, 2011 i dont want to go, i want the forum to work is it wrong to ask for that? Ask - No Openly diss the forum and state that the team are doing nothing to fix it - Yes. If as you state the forum is dropping out every night for 2-3 hours, why is there nothing in the other thread for over a month, followed by half a dozen crap posts and no information what so ever? How very helpful of you. Quote Link to comment Share on other sites More sharing options...
Vik54 Posted July 11, 2011 Share Posted July 11, 2011 Oh dear John! Mods - the problem (last week anyway - I've been away for the last three days) seemed to be around 10pm. Forum either couldn't be raised or went v-e-r-y slowly. Seemed to be back to normal by 11:30 - most people I think (hope) simply left alone for half an hour and didn't keep trying to refresh. I don't see what the big issue is. Quote Link to comment Share on other sites More sharing options...
Chris`I Posted July 11, 2011 Share Posted July 11, 2011 i dont want to go, i want the forum to work is it wrong to ask for that? No there isnt anything wrong with that. But expecting people to give up all their time to solve the problem is. We do this part time as and when we can and we do our best. We ask for as much info as possible to help us find out what is going wrong. You want me to spend a few days and fix it - you pay my day rate and I'll do it - though the invoice might make you cry. Thanks for the info Vik - moving in the right direction Quote Link to comment Share on other sites More sharing options...
Husky Posted July 11, 2011 Share Posted July 11, 2011 Ok here's how I see it. Take money + Provide service = Company I and many others pay this company a fee per year to host business on here. The company is failing to provide the service that has been paid for. The company responds that they will fix it when they get round to it, the reason for the delay is that they haven't correctly assigned thier resources to provide the service promised. You want me to spend a few days and fix it - you pay my day rate and I'll do it No, apologies but will have to decline, I personally will not pay you to fix this issue as the net benefits to me alone would not cover this cost. The forum currently uses money from traders and other sources to pay for web hosting, domain names, bbq's, cups of tea, flyers, name badges + all sorts of other things. If the forum decides to utilise its funds to pay you then that is a possible course of action to remedy the problem. On the note of a thread detailing down time. -thread starts -people agree -problem is being fixed -people wait -people get frustrated -thread is continued You asked us to wait while it was sorted, that seems a fairly obvious reason for the thread to stay quiet. If you think the downtime doesnt exist then run a poll and find out. Quote Link to comment Share on other sites More sharing options...
martinmac Posted July 11, 2011 Share Posted July 11, 2011 Its a good job that someone is happy to pay you while you post on here. Personally i have to use my own time. Quote Link to comment Share on other sites More sharing options...
Chesterfield Posted July 11, 2011 Share Posted July 11, 2011 Ok here's how I see it. Take money + Provide service = Company No, a company makes a profit and also pays the people doing work for it. Even charities pay many of its employees. Neither myself or any others on the team running this forum/club take any money from it, indeed many of us contribute to it each year in some way. Im currently owed about £300 or so for money that I paid out in Wales and I beleive at least one other team member is out of pocket a few hundred quid or more. If you think we are taking your money and laughing when the forum is down for a couple of hours, then you are very much mistaken. If you think that the way this site is run and performs is unacceptable for what ammounts to no more than volunteer work, then I would disagree. I and many others pay this company a fee per year to host business on here. The company is failing to provide the service that has been paid for. The company responds that they will fix it when they get round to it, the reason for the delay is that they haven't correctly assigned thier resources to provide the service promised. No - you pay to advertise here and communicate with customers if needs be. You don't pay to run your business from here, how you run your business is up to you, we provide a medium by which your business can converse with and advertise to customers. If you are providing your customers with your forum PM or username as your businesses contact details, and the forum is unavailable at the time you or your customer wish to contact the other party, then that is a matter for how your company manages its customer relationships. If you feel the pro trader fee of £50 represents poor value for the opportunity to market your wares to a product specific audience, and have the opportunity to interact with them directly, then I respectfully suggest you see what that fee will buy you in other forms of advertising. A 6x4 cm advert in a local paper once a week for 52 weeks can run to several thousand pounds, a 30 second advert on local radio run 3 times a day for 52 weeks will be in excess of £10,000 +Vat . Neither of those provide you with the option to talk to your customers directly on that papers/broadcasters website. On the note of a thread detailing down time. -thread starts -people agree -problem is being fixed -people wait -people get frustrated -thread is continued You asked us to wait while it was sorted, that seems a fairly obvious reason for the thread to stay quiet. You missed an extra bit inbetween problem is being fixed and people get frustrated. We asked for any information from users to help us while we try and fix it. There have already been several changes made in an attempt to fix this issue, another has just been made this afternoon, what there hasnt been is a lot of constructive feedback from people in that thread detailing when they have experienced outages. If you think the downtime doesnt exist then run a poll and find out. We know it exists, and we have been working to resolve it. Your lack of contribution and then outburst is not helpful. Quote Link to comment Share on other sites More sharing options...
M13KYF Posted July 11, 2011 Share Posted July 11, 2011 Husky, you fail to realise that this place isn't a 'company' as you put it, it doesn't employ staff, it is all done out of peoples spare time, which you are fully aware off when you signed up to become a trader. I'm more than happy to never see yo again here if you feel that we are crippling your empire. Quote Link to comment Share on other sites More sharing options...
nicon2k Posted July 11, 2011 Share Posted July 11, 2011 Ok here's how I see it. Take money + Provide service = Company I and many others pay this company a fee per year to host business on here. The company is failing to provide the service that has been paid for. The company responds that they will fix it when they get round to it, the reason for the delay is that they haven't correctly assigned thier resources to provide the service promised. You want me to spend a few days and fix it - you pay my day rate and I'll do it No, apologies but will have to decline, I personally will not pay you to fix this issue as the net benefits to me alone would not cover this cost. The forum currently uses money from traders and other sources to pay for web hosting, domain names, bbq's, cups of tea, flyers, name badges + all sorts of other things. If the forum decides to utilise its funds to pay you then that is a possible course of action to remedy the problem. On the note of a thread detailing down time. -thread starts -people agree -problem is being fixed -people wait -people get frustrated -thread is continued You asked us to wait while it was sorted, that seems a fairly obvious reason for the thread to stay quiet. If you think the downtime doesnt exist then run a poll and find out. I think this is a bit harsh. The primary focus of this forum is as a free resource for 350z owners. It provides a social environment for people to share their experiences and in some cases seek help. It is not designed with the sole purpose of support traders. While i can understand the frustrations of not being able to ply your trade during downtime, if that is your primary focus of the site i suggest you look at more specialised means of doing so, such as your own website, email system or ads around the internet. On a technical note, I know from experience that problems like this can be utter bar stewards to trace. From the little I know about the steps they are taking to resolve this issue, I can tell you that it is a substantial undertaking for dedicated, full time professionals let alone people working part time who's expertise may lie in a total different area. The above is just my opinion relating to how I use the forum, I am not taking sides. Quote Link to comment Share on other sites More sharing options...
sparky370z Posted July 11, 2011 Share Posted July 11, 2011 Things ...... are..........getting.............a...............little............tense. i am not bothered about a down time of an hour or so. i know that it gets fixed and that some people give their FREE time to keep the site up and running. i for one have saved loads of money from traders selling their wares ect............. this is a FREE forum (non traders) after all Quote Link to comment Share on other sites More sharing options...
coldel Posted July 11, 2011 Share Posted July 11, 2011 Just standing in between people here... Husky frustrated, that happens, we all have a rant sometimes. Site admin work hard, get little for it, react very angrily to being unfairly ranted at, understandable. I used to captain a football team which meant sorting accounts, organising refs, pitches, opposition etc I remember when taking it on suddenly finding out how much work goes on behind the scenes that people don't know about, but that isn't their fault as you only truly appreciate it if you have done it yourself. I can only imagine the amount of effort that goes into keeping a forum up and running and even then I am probably falling short. I have been on various forums and this has been by far one the most informative, good natured and worthwhile ones. PS not taking sides either Quote Link to comment Share on other sites More sharing options...
The G Man Posted July 11, 2011 Share Posted July 11, 2011 Personally I think that this should continue by PM or telephone if there's an issue between a trader and admin. It is frustrating when the site goes "down" for whatever reason. I can barely type nevermind offer any constructive suggestions to a fix Do what I do, go to "inprivate browsing" and watch youporn, when the site is having difficulties (well I might as well say this as there are a few members who think I'm a winker ) C'mon guys, play nice Quote Link to comment Share on other sites More sharing options...
Wasso Posted July 11, 2011 Share Posted July 11, 2011 This is getting a little heated here isn't it. I can understand both parties point, to be fair the issues have been ongoing for quite some time now. Agreed there should have been more feedback from members here, although to be fair, there's not a great deal that can be categorised to determine a potential issue. I'll example. I browse the forum leaving the index of threads open. I return maybe 1 hour later and press new posts. This is where the forum does not respond. Whether I press "view your posts" or "mailbox" or anywhere on the site, it just doesn't respond. Maybe there are other issues contributed by the chat room? Who knows. Although since Mods and Admin have advised since the outset, avoid refreshing whilst there's an issue, I have maintained that request. Leave the forum for a while and come back later, or quite some time later depending on the outage. In the beginning the problem was every single night, which was frustrating, things have got better and I was going to message the team to say hoorah it's working far better. Although as that thought went into my head the forum crashed, so couldn't send that message. I can understand the frustration of the likes of ZMANALEX and TARMAC who I'm sure have a huge amount of contact with members and rely upon responses to ensure payment and delivery of goods, and as new traders come on board their communication with members will increase. WE ALL want this forum to work efficiently, and as a non-trader and the improvements over the last month, I'm not so fussed. But if the problem exists in 6 months time, I'm sure it's going to turn people away. So to conclude, I'm sure forum mod's and admin are doing what they can, bit quicker though lads and Husky chill winston! (you been sniffing the pollen from the field again!) All agree to dissagree and hopefully there'll be a solution for us all soon. Quote Link to comment Share on other sites More sharing options...
Carla Posted July 11, 2011 Share Posted July 11, 2011 I fed ducks today Quote Link to comment Share on other sites More sharing options...
Chris`I Posted July 11, 2011 Share Posted July 11, 2011 I'll example. I browse the forum leaving the index of threads open. I return maybe 1 hour later and press new posts. This is where the forum does not respond. Whether I press "view your posts" or "mailbox" or anywhere on the site, it just doesn't respond. Maybe there are other issues contributed by the chat room? Who knows. This is the same session issue. You open the index when the forum is fine, but when you return it is fubard. The reason you cant get past clicking the first link is it tries to see what your session is, but as that is locked out, you cant go anywhere. Sessions are the lynchpin of the forum and when they are locked out no one can access the forum - not even mods and admin. We know the change to make, but its akin to tuning your car yourself - we need to know what we are doing first time round so it doesnt break the whole thing for everyone Quote Link to comment Share on other sites More sharing options...
Chris`I Posted July 11, 2011 Share Posted July 11, 2011 I fed ducks today Quote Link to comment Share on other sites More sharing options...
marzman Posted July 11, 2011 Share Posted July 11, 2011 I dont post about the site being down, as i feel like im hassling you guys to do something about it - which im not. However it still is down pretty frequently, as someone said usually from 10 - 11.30pm. But I havent had any problems for around a month until just a few days ago. For me, sometimes i leave firefox open, sometimes i start a new session, but i always click my bookmark to go to portal.php and i get a page not found error, or page is taking too long to respond error. Are there any system event logs on the server you can take a look at, the next time people say an outage occurrs? That will usually record incoming requests and report any error messages etc... If you're struggling, it may be useful to post up the steps you've gone through so far to diagnise the problems and the changes you've made? Quite a few of us are/were developers and may have the skills to assist. Keep up the good work guys. Quote Link to comment Share on other sites More sharing options...
Neilp Posted July 11, 2011 Share Posted July 11, 2011 Do what I do, go to "inprivate browsing" and watch youporn, when the site is having difficulties (well I might as well say this as there are a few members who think I'm a winker ) haha +1 Quote Link to comment Share on other sites More sharing options...
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