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Best customer service ever !!!


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Got the FREE lego x-wing the other week that was on offer in the SUN newspaper, yes i'm a big kid :lol:

 

excitedly put the model together only to be find one of the pieces was deformed (from the factory) so wouldn't fit :(

 

emailed them but didn't expect much, they replied the same day :teeth: -

 

*************************************

 

Thanks for getting in touch with us.

 

I'm sorry there was something wrong with your new LEGO® set.

 

We try really hard to make sure all LEGO toys are perfect, but sometimes a faulty one sneaks through.

 

Actually - controlling the quality of the toys that leave our factory is a big job (about seven LEGO sets are sold every second!) and we spend a long time trying to get it right.

 

We have a whole department of experts (and machines) who test every LEGO set before it leaves us - they even weigh every box to make sure there's nothing missing.

 

We'd like to get even better at catching any faulty LEGO sets though, so I'm passing your comments onto the team in charge of testing. It'll help them make sure this doesn't happen again.

 

Your LEGO parts are on their way from our warehouse in Denmark and should be there within 7 business days.

 

Please get in touch if you have any more problems (you'll need to remind me of the reference number on this letter).

 

Happy building!

 

Sincerely,

 

Gianni

LEGO Direct Consumer Services

 

Did You Know?

The LEGO club has almost 3 million members around the world!

 

LEGO System A/S, Aastvej 1, 7190 Billund, Denmark - Registry Court: Retten i Kolding, Domhusgade 24, 6000 Kolding, Denmark - Commercial Register Number: CVR 47458714 - General Managers: Christian Iversen, Lisbeth Valther Pallesen and Mads Nipper

 

**************

 

got the parcel today (see picture) :yahoo:

 

so if you have missing/deformed lego pieces no matter how small, they should replace them, wish all companies where this good at customer care :)

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Dear Nissan,

 

It appears that after purchasing my 350z there appears to be a number of critical parts missing from my beloved Zed.

 

For starters the Twin Turbo is missing, the forged internals appear to be forgotten and the Weds SA-67r in BLC wheels are also missing and appear to have a brand called Rays :shrug:

 

As your factory line have clearly pushed this vehicle through inspection without having these critical parts I demand a resolution and clearly the sacking of someone who forgot to install these items :doh:

 

Kind Regards

wasso :teeth:

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Lego is ace HOWEVER recently all the kits are pre formed, make one thing and can't make anything else. This is rubbish and sapping imagination from kids.

 

When I was wee you get lego and you could make a few models out of one set and all the bits were fairly standard.

 

 

I have piles of lego at Mums house, some of it was hers so it lasts! :lol::lol: My Niece likes to play lego with me and sometimes my Dad as we are Engineers and have imagination!

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loved technical lego when I was a kid

Technical lego when you were a kid? :scare:

I must be getting old :wheelchair: When I was a kid lego was simple blocks! :thumbs:

 

 

Lego is ace HOWEVER recently all the kits are pre formed, make one thing and can't make anything else. This is rubbish and sapping imagination from kids.

 

When I was wee you get lego and you could make a few models out of one set and all the bits were fairly standard.

Thank God you remember old lego too stew! :yahoo:

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Lego is ace HOWEVER recently all the kits are pre formed, make one thing and can't make anything else. This is rubbish and sapping imagination from kids.

 

When I was wee you get lego and you could make a few models out of one set and all the bits were fairly standard.

I know, just think how many budding engineers and architects etc that Lego was responsible for hatching. :thumbs: Generic blocks, and wheels to make things into.

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Lego is ace HOWEVER recently all the kits are pre formed, make one thing and can't make anything else. This is rubbish and sapping imagination from kids.

 

When I was wee you get lego and you could make a few models out of one set and all the bits were fairly standard.

 

Exactly what i said to my nephews when they started getting into lego, tooo many specialised pieces :dry: guess they call it progress :lol:

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Lego is ace HOWEVER recently all the kits are pre formed, make one thing and can't make anything else. This is rubbish and sapping imagination from kids.

 

When I was wee you get lego and you could make a few models out of one set and all the bits were fairly standard.

 

Exactly what i said to my nephews when they started getting into lego, tooo many specialised pieces :dry: guess they call it progress :lol:

 

 

I'm not into the specialised stuff..... Just a big ass box of standard lego and let the imagination run wild.

 

Lego Technic was cool too. It was a bit more grown up with lots more parts but still not specialised so you could actually make what you wanted to make!

 

 

I still have my old Duplo Train set (Lego for really little kids) at Mums, I guess my kids will get it! :D

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Totally agree. I saw some advert on the telly the other night and said to my missus about how i couldnt believe how much lego had changed. Looked like nearly every bit on this "aeroplane" or whatever it was on the advert was moulded specifically for that aeroplane, whereas when i was a kid, lego was just blocks and long chunky bits of plastic, so you`d use your imagination and be able to make 101 things.

 

Ive still got a massive wooden lego box up the loft full of blocks. This thing is huge, 2ft by 4 i think and has the proper lego logo on it. God knows how much that would cost today if you bought it!

 

I remember lego railway coming out with the motors and lights. Now THAT was cool!!!

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