rtbiscuit Posted May 28, 2011 Share Posted May 28, 2011 Extract taken from http://uk.autoblog.com/2011/05/27/lexus ... il-to-imp/ Lexus has once again triumphed in the JD Power customer satisfaction survey, taking top spot in both the manufacturer and model categories. The Lexus IS came first in the long-running survey, while the RX took third position, helping the manufacturer take a record eleven years at the top. But while Lexus owners are driving around with smug grins on their faces, Vauxhall and Ford drivers are easily recognised by their scowls – the Ford Ka was ranked bottom in the poll while Vauxhall was the worst performing manufacturer as a whole. While the Lexus IS scored 85.4 percent, just pipping the Honda Accord's 85.2 percent, the Ford Ka came last out of the 108 cars featured, with a score of just 74.1 percent – well below the industry average of 79.4 percent. The soon to be replaced Kia Rio was just above the Ka with 74.6 percent, while the Vauxhall Corsa also won little favour with 74.9 percent. Jim Holder, editor of the survey's compiler What Car? said: "Lexus's achievement is remarkable. Eleven years at the top of Britain's most thorough customer survey is testament to its ability to build great cars and unstinting attention to customer service. The individual results for the IS and RX, with first and third highest overall satisfaction scores, should also give buyers of these cars unrivalled peace of mind." The survey assesses cars on four key areas – vehicle appeal, quality and reliability, ownership costs and dealer satisfaction – and looks at vehicles that are an average of two years old. Top five models: 1 Lexus IS - 85.4% 2 Honda Accord - 85.2% 3 Lexus RX - 84.3% 4 Honda CR-V - 84.2% 5 Toyota Prius - 83.9% Bottom five models: 104 Mitsubishi Colt - 75.3% 105 Suzuki SX4 - 75.0% 106 Vauxhall Corsa - 74.9% 107 Kia Rio - 74.6% 108 Ford Ka - 74.1% Top five manufacturers: 1 Lexus - 84.5% 2 Honda - 83.3% 3= Jaguar - 82.5% 3= Skoda - 82.5% 5 MINI - 82.2% Bottom five manufacturers: 24 Mitsubishi - 77.3% 25 Peugeot - 77.1% 26 Chevrolet - 76.6% 27 Suzuki - 76.4% 28 Vauxhall - 76.3% Quote Link to comment Share on other sites More sharing options...
varley16 Posted May 28, 2011 Share Posted May 28, 2011 Ace, just handed notice in at ford and joining Honda, so that makes me happy. Quote Link to comment Share on other sites More sharing options...
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