Gibster Posted January 21, 2011 Share Posted January 21, 2011 Hi all I'm after a bit of advice i think Ive seriously been cheated here and not sure what can be done. Late may 2010 i was after a set of wheels for the zed so i could take the car off the axle stands and carry on with the build. I also had to change units so this would make things alot easier for transportation. I called a well known company for the brand of wheels i wanted and went for a package deal that was Rota GTR'D Wheels with 235/40/18 and 265/35/18Toyo T1r tyres and light weight nuts. The guy in charge of the wheels department gave me 5% discount and also included free delivery which is normally £15. The total came to £1510 which i was happy with. I decided to take out there apparently 6 easy step 6 month interest free credit they offer. So within days the paperwork arrived and i filled it in and sent it off. By the end of the week i found out that the agreement had been excepted so that should be the end of the story. All happy i ring the company which is an 0844 number so its not cheap you listen to the BS answer messaging when your waiting in que how they take pride in customer care etc etc. I finally get though thinking everything is going to be straight forward to hear.....Oh recently we have gone with a new creditor that use different procedure's in fact your our first! We haven't got any proof that you have been excepted yet. I'm then told not to worry they will ring the creditors and the they will ring me back. This is the start of the famous saying WE WILL RING YOU BACK?? as for over 6months now i think I've counted 2 return phone calls. To cut a longer story short they couldn't communicate with each other and the company found out that i had been excepted but wouldn't hold the wheels until the money showed up in their accounts which took another 2 weeks. I end up ringing the creditors as i cant get any sense out of the company. By this time I'm desperate for the wheels as i need to move units. The money clears and after more chasing them i find out that now the wheels are out of stock!! And basically a new shipment will be in within 2 weeks I was told soon as the wheels come they will contact me as he has all the spec i want logged and not to worry. Well after many dates given and phone calls/emails to try find out any news they final date was Christmas eve! They also offered further discount because of what has happened. So i wait till after Christmas Jan the 5th in fact and send an email as by now my phone bills are costing me a lot of money. The reply to my email said this is our stock basically check yourself!! So i get sent an entire stock list and not an email saying yes we have the wheels you have been waiting for. I see that the wheels are in stock and send an email saying they are there whats happening next? I don't get any reply that day! So i email again saying whats going on? Still no reply..By this time I'm fuming Ive waited all this time and put up with all the phone bills and BS and they cant be arsed to even finish the deal. So yet again i call and find out the guy has been off sick and didn't tell anyone else about the wheels..GREAT! I then get a women telling the same crap ill sort it out and let you know when they are ready and give you a call by lunch time tomorrow. Guess what? NO phone call. A few more days pass and my emails haven't been replied to so yet again i call to speak to the original guy who apologised for not letting anyone know. Ok so instead of saying right we just got to order the tyres or this is the delivery date he asks what wheels sizes, spec and tyre size i want AGAIN. So I'm guessing he hasn't had it logged at all. As it been so long i wasn't sure on the tyre sizes no more and stupidly said i wanted a 30 profile on the front and 35 rear and ask what sort of deal do i get for all this trouble. He replied ill get back to you and let you know. Yet again a few days later he said he can upgrade me to the Yokohoma Advan sports for my trouble but by that time i wanted to adjust the tyre sizes after many threads and advice online. I wanted 235/40/18 and 275/40/18 its only the rear width Ive changed from the original quote. Yet again i wait a few more days to find out they cant do the the Yokohoma due to costs also they cant offer me my original tyre T1r for the same reason. But they can supply me the tyre sizes in a cheaper tyre Falken 452's at an extra cost of £100 on top of my finance. Ive managed to get the extra cash wanted down to £75 but i feel this still isn't good enough. The prices of the wheels have gone up by £170 since May/June as well as the tyres. I don't think i should be paying the new price am i right? Not only that but i priced up the wheels and tyres on their website to find that if i payed full price with delivery etc it works out £45 less than what they are trying to charge me. I stated this to the company and they said the prices online wrong and haven't been updated. Isn't that false advertising? You can buy the wheels on the web page. Grrr sorry for the long drawn out rant but I'm so pi**ed about this Thanks for reading Dan Quote Link to comment Share on other sites More sharing options...
scubapics Posted January 21, 2011 Share Posted January 21, 2011 I'd have gone somewhere else! You should be able to cancel the credit agreement as the supplier has not fulfilled your contract of sale. Jim Quote Link to comment Share on other sites More sharing options...
Cragus Posted January 21, 2011 Share Posted January 21, 2011 You should get what you asked for at the price you agreed. If they are changing the goalposts they should foot the cost and only if you are happy to proceed. Quote Link to comment Share on other sites More sharing options...
Ricey Posted January 21, 2011 Share Posted January 21, 2011 I take it your dealing with a fairly large company and therefore phone minions when calling? Depends how big the company are but find out who the CEO or if they're a bit smaller the owner is.........if they won't give you his email address or you can't find it on the net then simply look at how their emails are structured and kaboom - you have his email address too. Then send a giant donging complaint to him detailing the timeline of your crap success. Say your a member of a very active car forum and unless its sorted not only will you be withdrawing your custom but also creating a shitstorm of bad press for them throughout the community. 2 days max before problem solved. Email is always best because said minions can intercept letters. Quote Link to comment Share on other sites More sharing options...
Ekona Posted January 21, 2011 Share Posted January 21, 2011 I'd cancel and take my money somewhere else. No court in the world is going to consider 7-8 months acceptable with all the ballache you've been through. Quote Link to comment Share on other sites More sharing options...
clarkie34 Posted January 21, 2011 Share Posted January 21, 2011 I would have pulled the plug months back,my pet hate is being promised "we will ring you back" knowing full well they won't. Quote Link to comment Share on other sites More sharing options...
scubapics Posted January 21, 2011 Share Posted January 21, 2011 PS. I know you had a hard time of it but here's something positive to take from it all: Accepted is not the same as "expected" Quote Link to comment Share on other sites More sharing options...
Gibster Posted January 21, 2011 Author Share Posted January 21, 2011 I take it your dealing with a fairly large company and therefore phone minions when calling? Depends how big the company are but find out who the CEO or if they're a bit smaller the owner is.........if they won't give you his email address or you can't find it on the net then simply look at how their emails are structured and kaboom - you have his email address too. Then send a giant donging complaint to him detailing the timeline of your crap success. Say your a member of a very active car forum and unless its sorted not only will you be withdrawing your custom but also creating a shitstorm of bad press for them throughout the community. 2 days max before problem solved. Email is always best because said minions can intercept letters. Thanks for your replys Ive been dealing with the guy who is in charge of the Rota wheel side and im guessing he is trying to brush this problem under the carpet so his Manager doesnt know of the problem. The supplier is a Trader on here too but dont seem to have much goings on on the forum from what i can see. Ive asked for the manager plenty of times but for some reason is never about haha. If i can find out his Email addy that would be the first thing i wouldd do Cheers Dan Quote Link to comment Share on other sites More sharing options...
Ricey Posted January 21, 2011 Share Posted January 21, 2011 PM me the details and I'll find you his email address Quote Link to comment Share on other sites More sharing options...
Gibster Posted January 21, 2011 Author Share Posted January 21, 2011 PMd Quote Link to comment Share on other sites More sharing options...
Ricey Posted January 21, 2011 Share Posted January 21, 2011 you have a PM with lots of fun info............fooking sharks by the looks of it Quote Link to comment Share on other sites More sharing options...
Neilp Posted January 21, 2011 Share Posted January 21, 2011 im guessing this is an american trader? Quote Link to comment Share on other sites More sharing options...
Ricey Posted January 21, 2011 Share Posted January 21, 2011 im guessing this is an american trader? Nope - looks like a good old British Delboy. To paraphrase Lock Stock and 2 Smoking Barrels..........Nick, however, has made it his business to have all 20 fat fingers and toes in every dirty, bent and stolen pie in London.' Which is quite apt given that the owners name is Nick. Shedloads of bad blood going round various forums re their service Quote Link to comment Share on other sites More sharing options...
Neilp Posted January 21, 2011 Share Posted January 21, 2011 Name and Shame !!!! Quote Link to comment Share on other sites More sharing options...
Ricey Posted January 21, 2011 Share Posted January 21, 2011 Name and Shame !!!! Lets see if they sort it first.......then the Gibster can unleash his demon upon them! Quote Link to comment Share on other sites More sharing options...
Neilp Posted January 21, 2011 Share Posted January 21, 2011 I think he should openly discuss, especially if theyre a trader on here. It would prevent anyone else falling into this trap Quote Link to comment Share on other sites More sharing options...
Gibster Posted January 21, 2011 Author Share Posted January 21, 2011 Thanks to Ricey i might have atleast 1 trick up my sleave yet but im not holding my breath. Ill let you know how it goes. Cheers Ricey Quote Link to comment Share on other sites More sharing options...
Ricey Posted January 21, 2011 Share Posted January 21, 2011 I think he should openly discuss, especially if theyre a trader on here. It would prevent anyone else falling into this trap I know what you mean mate but Gibster still needs to get this resolved and one of the employees of the company is a member on here. I'm sure Gibster will be good enough to let us know if he gets any joy after a few days...........then we can get on with slagging them off publically! Quote Link to comment Share on other sites More sharing options...
Chris`I Posted January 22, 2011 Share Posted January 22, 2011 First port of call is the finance company. As you have not had the goods, inform them of this and get the policy cancelled. Once you are clear of that pain, then name and shame IMO, that is shocking business and we dont want other members having the same experience. Even if it is just their finance provider having a few troubles, this should be resolved by them and not you. Quote Link to comment Share on other sites More sharing options...
Gibster Posted January 24, 2011 Author Share Posted January 24, 2011 Hi All, Just a quick update...I recieved an email today telling me that they will now supply the wheel and tyre package at the original price Just waiting for a delivery date so hopefully its the end of the wheel hell Ill keep you posted on what happens next...Cheers for all your help so far Dan Quote Link to comment Share on other sites More sharing options...
glrnet Posted January 24, 2011 Share Posted January 24, 2011 Well done matey, fingers crossed they really keep their promise this time Hi All, Just a quick update...I recieved an email today telling me that they will now supply the wheel and tyre package at the original price Just waiting for a delivery date so hopefully its the end of the wheel hell Ill keep you posted on what happens next...Cheers for all your help so far Dan Quote Link to comment Share on other sites More sharing options...
Ricey Posted January 24, 2011 Share Posted January 24, 2011 Nothing like the threat of an email nuke to the boss to get peoples arses into gear Quote Link to comment Share on other sites More sharing options...
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