lilsheepshagga_turbo Posted November 19, 2009 Share Posted November 19, 2009 guys i sent u a pm like 2 months ago without reply. i know youve read the pm as its been out my outbox for sumtime now. so could you please reply or lose business. thanks -ho Quote Link to comment Share on other sites More sharing options...
clarkie34 Posted November 19, 2009 Share Posted November 19, 2009 I also sent Paul a pm again with no reply. Quote Link to comment Share on other sites More sharing options...
Darren-B Posted November 19, 2009 Share Posted November 19, 2009 Are they still trading? Quote Link to comment Share on other sites More sharing options...
UNABASHED Posted November 19, 2009 Share Posted November 19, 2009 have you tried calling them? usually a much more efficient way to deal with a company Quote Link to comment Share on other sites More sharing options...
andlid Posted November 19, 2009 Share Posted November 19, 2009 have you tried calling them? usually a much more efficient way to deal with a company Quote Link to comment Share on other sites More sharing options...
lilsheepshagga_turbo Posted November 19, 2009 Author Share Posted November 19, 2009 so basically your making excuses for bad customer service? granted 1-2 weeks on a pm but 2 near 3 months is beyond a joke?? also consider the fact the pm has been read so essentially they are being a bit lazy by not replying. if your not going to answer pms then why bother coming on to a forum? advertise in your local yellow pages then. ps this wasnt just a one car remap. i was offering 3 cars to them and whatever way to u look at it thats a kanny bit of £££ their way. Quote Link to comment Share on other sites More sharing options...
Darren-B Posted November 19, 2009 Share Posted November 19, 2009 Looks like you three can go to the Casino this weekend then Quote Link to comment Share on other sites More sharing options...
UNABASHED Posted November 19, 2009 Share Posted November 19, 2009 I'm not excusing anyone in any way. I'm just saying that if I had 3 cars that needed work doing then I would much prefer to call a company or at the very least emailing them directly, expecially after waiting for weeks or even months for a reply? You cannot expect all companies to keep up with all the forums they may be on and keeping track of all PM's, they simply do not work that way. Again I am not commented upon the service you have received or the service levels of this particular company - just my 2 pennies worth on how to contact a company Quote Link to comment Share on other sites More sharing options...
CaptainSensible Posted November 19, 2009 Share Posted November 19, 2009 I'm not excusing anyone in any way. I'm just saying that if I had 3 cars that needed work doing then I would much prefer to call a company or at the very least emailing them directly, expecially after waiting for weeks or even months for a reply? You cannot expect all companies to keep up with all the forums they may be on and keeping track of all PM's, they simply do not work that way. Again I am not commented upon the service you have received or the service levels of this particular company - just my 2 pennies worth on how to contact a company Couldn't agree more. Quote Link to comment Share on other sites More sharing options...
Digsy Posted November 19, 2009 Share Posted November 19, 2009 Makes sense. Quote Link to comment Share on other sites More sharing options...
martinmac Posted November 19, 2009 Share Posted November 19, 2009 Ho, I get a lot of pms on here but probably a lot less than they do. I often need a little prompting so a phone call is always worthwhile. PMs are ok for passing on details but there nowt like the old technology to get the job done. Quote Link to comment Share on other sites More sharing options...
RSTuning Posted November 25, 2009 Share Posted November 25, 2009 Apologies for this guys. I've not had chance to get on the web too much recently as i usually do things after work at home but we are in the middle of a house move so that's taken all my time. No excuse but one thing that has been attended is emails. Quote Link to comment Share on other sites More sharing options...
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