PKAT Posted November 9, 2009 Posted November 9, 2009 Hello! I shall set the scene (sit back and prepare for an exciting tale of intrigue!!) - 350Z, 55 plate, 1 owner from new (moi) and 34k on the clock. One bump, having been hit from behind (or, in the words of the husband of my best friend, "took one up the wrong 'un eh.." which has been successfully repaired. Imagine you are pootling along in your cherished Z and wish to open the window. It doesn't. Then the central locking doesn't work. Then both do Then both don't but you hear a clicking sound. Then your exhaust starts blowing. Then you can't open your boot. One day you turn on the ignition and the lights come on, although they aren't. Indicators don't work Wipers don't work. Electric seat does!! Pissing with rain one day when out, so unable to drive her home, I get monsieur le breakdown co (HUGE positive plug for Brittania Rescue here) to repair me to the garage. On the way home Mr Man says "Try Nissan Customer care" New exhaust is £900 plus fitting, and only in mild steel. Boo hiss. Main fuse has gone. but why? I call Nissan Customer Care. Very nice lady, very helpful, calls me back several times, and also calls dealer several times. The result? New exhaust from CAT back. Nissan pay for back box, I pay for middle section Nissan pay for new seat adjuster switch (which was the cause of electrical problems) and also pay for main fuse Dealer pays for 15% of labour. Result!! and I have my baby back *sigh* Quote
martinmac Posted November 9, 2009 Posted November 9, 2009 Nice one, customer services take their time but I have always found them to be fair. So far Quote
PKAT Posted November 9, 2009 Author Posted November 9, 2009 thankyou folks, so pleased to have my baby back. was very unhappy that she was outside in teh cold. Got a new Road Angel for her too Quote
rich5259 Posted November 9, 2009 Posted November 9, 2009 Glad you got the car back. I understand now why you didn't want t otalk about it before Nissan and the Dealer sorted it out. Quote
Maccaman Posted November 9, 2009 Posted November 9, 2009 That is a great result Lin & definitely a for Nissan Customer Care. Quote
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