Chesterfield Posted September 25, 2009 Share Posted September 25, 2009 My brother and I have just had our first experience of this. Unfortunately my brothers car, all of 48 hours old, sprung a massive diesel leak, dumping about 30 litres of diesel all over the works car park and ajoining road. Noticed it last night when leaving the office at about 5.20pm. Pulled the car back into the car park and called Jaguar assist. They offered to collect the car and deliver a courtesy car (also jaguar) by 5.35! As we still have the old cars, we declined this offer as there was little point as my brother only lives about 4 miles away. Advised them that they may as well collect first thing in the morning. They duly did. 9am sharp as promised, a flatbed turns up, takes the car away and we have had a call back advising that the car should be returned by about 4pm today. Full tank of fuel put back in, car throroughly cleaned and a full valet, as an extra measure they ran a deodoriser through the air con just in case there was any lingering smell of diesel in the car (which there wasnt anyway). Have to say I am incredibly impressed. Obviously a fuel return hose should not have worked loose in the first 48 hours, but these things happen, and the way they corrected the problem is 1st class. Quote Link to comment Share on other sites More sharing options...
Darren-B Posted September 25, 2009 Share Posted September 25, 2009 Great service, Cant see the local nissan stealer doing that Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted September 25, 2009 Share Posted September 25, 2009 thats very good, most impressive for a car manufacturer does nissan offer anything like this when you buy a new car? i have a feeling not Quote Link to comment Share on other sites More sharing options...
Toon Chris Posted September 25, 2009 Share Posted September 25, 2009 I'm not surprise that the service is good, they get a lot of practise. Jag oil burners have an appalling record for breaking down in my experience Quote Link to comment Share on other sites More sharing options...
Chesterfield Posted September 25, 2009 Author Share Posted September 25, 2009 The good thing is, it runs for the length of the warranty too. I dont suppose its much different to the merc/bmw etc offerings, just nice to know its there. Also extends to europe apparently too. Quote Link to comment Share on other sites More sharing options...
martinmac Posted September 25, 2009 Share Posted September 25, 2009 Very impressive Chris. As you say, things will always go wrong, its how they are dealt with that counts. Nissan would offer to replace the car for 30k. Yes I am having more problems with them. Quote Link to comment Share on other sites More sharing options...
rtbiscuit Posted September 25, 2009 Share Posted September 25, 2009 Very impressive Chris. As you say, things will always go wrong, its how they are dealt with that counts. Nissan would offer to replace the car for 30k. Yes I am having more problems with them. nissan GB are a bunch of "see you next tuesdays" how they keep customers for more than 1 cars ownership does elude me! Quote Link to comment Share on other sites More sharing options...
Ebized Posted September 25, 2009 Share Posted September 25, 2009 Did they clean up the spill too - just thinking of what that can do Quote Link to comment Share on other sites More sharing options...
Chesterfield Posted September 25, 2009 Author Share Posted September 25, 2009 Nope the spill was left, but on the road it was a nice puddle at the side which propmtly dissapeared down the drain, and in the car park it is in an area out of the way and will again wash down the grates that we have when we get the next downpour. Quote Link to comment Share on other sites More sharing options...
Tarmac@TarmacSportz Posted September 25, 2009 Share Posted September 25, 2009 That is an excellent service.... One of my work colleagues has had problems with his Jag (3 clutches gone in 10,000 miles/12months) not good but apparently the record is 5 clutches in 12 months at Jaguar Derby... He's got a spanking new Range Rover while they are fixing it though, very nice... We will have to see what happens with Jag when they make all the redundancies in the midlands.... Think they are creating some jobs on merseyside tho. Quote Link to comment Share on other sites More sharing options...
Toon Chris Posted September 25, 2009 Share Posted September 25, 2009 As you say, things will always go wrong, its how they are dealt with that counts. Quite so. Nissan would offer to replace the car for 30k. Yes I am having more problems with them. What, replace the car for only a faulty catch on the roof??? Quote Link to comment Share on other sites More sharing options...
Husky Posted September 25, 2009 Share Posted September 25, 2009 I'm not surprise that the service is good, they get a lot of practise. Jag oil burners have an appalling record for breaking down in my experience i think you should go and have a look at what car is winning reliability awards ==> XF i do remember the diesel manufacturing issue tbh, dont know what it was that caused it but it grounded everything for a few days they must of missed one:( sorry. glad you had good service though We will have to see what happens with Jag when they make all the redundancies in the midlands.... Think they are creating some jobs on merseyside tho. they arent...? Quote Link to comment Share on other sites More sharing options...
Stew Posted September 25, 2009 Share Posted September 25, 2009 Dad has used Land Rover assist (which I'm guessing is the same) two times for his Rangey and they have been first class. Quote Link to comment Share on other sites More sharing options...
Husky Posted September 25, 2009 Share Posted September 25, 2009 Dad has used Land Rover assist (which I'm guessing is the same) two times for his Rangey and they have been first class. slightly different but operate out the same office Quote Link to comment Share on other sites More sharing options...
Toon Chris Posted September 25, 2009 Share Posted September 25, 2009 I'm not surprise that the service is good, they get a lot of practise. Jag oil burners have an appalling record for breaking down in my experience i think you should go and have a look at what car is winning reliability awards ==> XF Yeah, yeah, and when I bought my Z it was the 2nd least depreciating car you could get on the UK market Quote Link to comment Share on other sites More sharing options...
nixy Posted September 25, 2009 Share Posted September 25, 2009 When i had a BMW I got danish pastries while i waited to collect it - beat that! Quote Link to comment Share on other sites More sharing options...
rich5259 Posted September 25, 2009 Share Posted September 25, 2009 Wasn't Husky working Night's on the production line a few weeks ago? Perhaps he knew that one was for your brother and sabotaged it Quote Link to comment Share on other sites More sharing options...
Beavis Posted September 25, 2009 Share Posted September 25, 2009 When i had a BMW I got danish pastries while i waited to collect it - beat that! Box of chocs from Lexus everytime it was serviced. Quote Link to comment Share on other sites More sharing options...
nixy Posted September 25, 2009 Share Posted September 25, 2009 Nice! funny how you don't mind paying £400 for a service when they give you a danish pastry and a box of chocs! Quote Link to comment Share on other sites More sharing options...
Beavis Posted September 25, 2009 Share Posted September 25, 2009 Nice! funny how you don't mind paying £400 for a service when they give you a danish pastry and a box of chocs! Not the case Nixy, first service on the is200 i had was £123 Quote Link to comment Share on other sites More sharing options...
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