Ebized Posted July 15, 2009 Share Posted July 15, 2009 Just told the service manager about all the 350Z-UK customers going off to Ancaster Croydon and he is happy to match the 10% discount. The Parts manager wasn't there so not sure on that front - will find out in due course. Sales guys said they are not getting any 370's, so don't bother looking or hoping for a test drive there But they are happy to take an order Quote Link to comment Share on other sites More sharing options...
3FIDDYZ Posted July 15, 2009 Share Posted July 15, 2009 Wouldnt use them even if they were paying me to use them............... Quote Link to comment Share on other sites More sharing options...
jerry3167 Posted July 16, 2009 Share Posted July 16, 2009 Just told the service manager about all the 350Z-UK customers going off to Ancaster Croydon and he is happy to match the 10% discount. The Parts manager wasn't there so not sure on that front - will find out in due course. Sales guys said they are not getting any 370's, so don't bother looking or hoping for a test drive there But they are happy to take an order Very nice EBIZED, but Im pushing for 15%...and I may get it!! Quote Link to comment Share on other sites More sharing options...
AndWood Posted July 16, 2009 Share Posted July 16, 2009 Wouldnt use them even if they were paying me to use them............... +1 They refused to use my own oil Quote Link to comment Share on other sites More sharing options...
jerry3167 Posted July 17, 2009 Share Posted July 17, 2009 Wouldnt use them even if they were paying me to use them............... +1 They refused to use my own oil Who refused Andy, Ancaster Croydon or Epsom? Croydon dont mind, as I can have a word with them!! Quote Link to comment Share on other sites More sharing options...
cavey Posted July 17, 2009 Share Posted July 17, 2009 I had my p1 done at Wilsons Epsom yesterday took my own oil and they cleaned my Nismo cone filter £160 with vat back voucher how does the price compare to others down south Quote Link to comment Share on other sites More sharing options...
AndWood Posted July 17, 2009 Share Posted July 17, 2009 I had my p1 done at Wilsons Epsom yesterday took my own oil and they cleaned my Nismo cone filter £160 with vat back voucher how does the price compare to others down south This is what gets me when I called them up they wanted £240 for a P1 in April and when I said I would supply my own oil the guy said we don't allow that!! Now you go there for the same thing and have no issues using your oil and get it for £40 less, I ended up going to Bishops in Guilford and had £750 of other work done with the service and they gave me 15% off the bill. So some numty on the phone cost Wilson's a nice earner Quote Link to comment Share on other sites More sharing options...
Ebized Posted July 18, 2009 Author Share Posted July 18, 2009 I had my p1 done at Wilsons Epsom yesterday took my own oil and they cleaned my Nismo cone filter £160 with vat back voucher how does the price compare to others down south This is what gets me when I called them up they wanted £240 for a P1 in April and when I said I would supply my own oil the guy said we don't allow that!! Now you go there for the same thing and have no issues using your oil and get it for £40 less, I ended up going to Bishops in Guilford and had £750 of other work done with the service and they gave me 15% off the bill. So some numty on the phone cost Wilson's a nice earner Sorry to hear of AndWood's experience. I am no fan of Wilsons generally and have heard some sorry tales - the fact they are running several franchises, with Peugoet/Renault in particular, dosen't help in my view. However, as I want the official Nissan stamps to ensure no quibbles over any warranty issues on the ZEDS I have owned, and they are in walking in distance, the 'Nissan' section has so far been OK and I have had no issue with their servicing and they have been quite happy to use my (Opie supplied) oil. The big grumble is the charge they and other Nissan garages make in and around London so if we can get them to drop prices noting the 'competition' might be taking their trade then that's good for us. On my previous ZED Wilsons sorted out the well known tyre noise issue I had with Nissan, resulting with two new free front tyres (after 17k miles on the originals) and tweeks to the suspension geometry, and after I drew their attention to it being a known issue having learnt from this forum. I have always made a point of personally thanking the mechanic/technican concerned on finding the car returned unmarked, and as best as can be checked, that all the work has been carried out. If you know you are likely to go back that does pay dividends and no doubt ZEDs are a welcome change from all the run of the mill Micras etc they normally get. When you are seen to be a true enthusiast with some knowledge of the car, in my experience it does seem to help ensure everything is done as you would expect. So far for me that is the case and the reception guys now know me as a customer who has no reason to give them an earful, rather the opposite. That is not say that if there were a local ZED specialist, I would not hestitate to use them - certainly post the warranty period. But the thing using a distant specialist is that if you do have problems that can mean you have to resort to somewhere local and if you are not a known customer then that is when I have found in the past that you end up taking a chance things will be sorted and at a fair price - not always successfully. Perhaps I have been lucky with Wilsons, but I can only suggest that if you have any issues with servicing/repairs there is to make yourself known to the service manager (John) who I have found to be fair and helpful given the constraints he is probably working under in an otherwise impersonal organization. Quote Link to comment Share on other sites More sharing options...
AndWood Posted July 18, 2009 Share Posted July 18, 2009 I had my p1 done at Wilsons Epsom yesterday took my own oil and they cleaned my Nismo cone filter £160 with vat back voucher how does the price compare to others down south This is what gets me when I called them up they wanted £240 for a P1 in April and when I said I would supply my own oil the guy said we don't allow that!! Now you go there for the same thing and have no issues using your oil and get it for £40 less, I ended up going to Bishops in Guilford and had £750 of other work done with the service and they gave me 15% off the bill. So some numty on the phone cost Wilson's a nice earner Sorry to hear of AndWood's experience. I am no fan of Wilsons generally and have heard some sorry tales - the fact they are running several franchises, with Peugoet/Renault in particular, dosen't help in my view. However, as I want the official Nissan stamps to ensure no quibbles over any warranty issues on the ZEDS I have owned, and they are in walking in distance, the 'Nissan' section has so far been OK and I have had no issue with their servicing and they have been quite happy to use my (Opie supplied) oil. The big grumble is the charge they and other Nissan garages make in and around London so if we can get them to drop prices noting the 'competition' might be taking their trade then that's good for us. On my previous ZED Wilsons sorted out the well known tyre noise issue I had with Nissan, resulting with two new free front tyres (after 17k miles on the originals) and tweeks to the suspension geometry, and after I drew their attention to it being a known issue having learnt from this forum. I have always made a point of personally thanking the mechanic/technican concerned on finding the car returned unmarked, and as best as can be checked, that all the work has been carried out. If you know you are likely to go back that does pay dividends and no doubt ZEDs are a welcome change from all the run of the mill Micras etc they normally get. When you are seen to be a true enthusiast with some knowledge of the car, in my experience it does seem to help ensure everything is done as you would expect. So far for me that is the case and the reception guys now know me as a customer who has no reason to give them an earful, rather the opposite. That is not say that if there were a local ZED specialist, I would not hestitate to use them - certainly post the warranty period. But the thing using a distant specialist is that if you do have problems that can mean you have to resort to somewhere local and if you are not a known customer then that is when I have found in the past that you end up taking a chance things will be sorted and at a fair price - not always successfully. Perhaps I have been lucky with Wilsons, but I can only suggest that if you have any issues with servicing/repairs there is to make yourself known to the service manager (John) who I have found to be fair and helpful given the constraints he is probably working under in an otherwise impersonal organization. I just probably called at the wrong time and spoke to someone who didn't have a clue, I dare say there are horror stories about every dealership in the UK. They are the most local to me so I will more than lightly end up back at Wilsons at some point. Quote Link to comment Share on other sites More sharing options...
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