CK@Chris Knott Insurance Posted July 9, 2009 Share Posted July 9, 2009 One issue that has arisen is that a very small minority of people are saying we haven't called them back. Small minority or not, we want to speak to everyone who rings us. I can assure you we call everyone back without fail! The reasons we don't manage to speak to people is because either they have gone out, the wrong number has been taken down or, as has been said quite often recently, people don't answer numbers they don't know! Our stats show that we only manage to contact 2 out of 10 people on average! It’s frustrating for us as well! I would therefore ask that if for any reason you have had to leave your number that you PLEASE RING US BACK WITHIN 2 HOURS MAXIMUM IF YOU HAVEN'T HEARD ANYTHING, or otherwise, please leave alternative numbers. (Mondays & Fridays are our most busiest however!). (I covered for a colleague recently and was given a list of 4 people to ring back for a quote. None responded so, of the 4, I left messages on 2 answer phones, whilst 1 phone just rang & rang & the other was engaged consistently for hours. I checked a week later and at least 3 had not rung us back - I didn't have enough details to check the fourth). Quote Link to comment Share on other sites More sharing options...
R800NER Posted July 9, 2009 Share Posted July 9, 2009 Hi Tim, Out of interest... this coming January, my insurance will be up for renewal with 3years ncb @ 21yrs old. Are you able to quote for me, or do you have a silly rule about being over 25 or similar? Cheers Quote Link to comment Share on other sites More sharing options...
M13KYF Posted July 9, 2009 Share Posted July 9, 2009 Hi Tim, Out of interest... this coming January, my insurance will be up for renewal with 3years ncb @ 21yrs old. Are you able to quote for me, or do you have a silly rule about being over 25 or similar? Cheers take a look here R800NER viewtopic.php?f=63&t=15584&start=0 25 and over I'm afraid. Quote Link to comment Share on other sites More sharing options...
R800NER Posted July 9, 2009 Share Posted July 9, 2009 I swear insurance companies are ageist! It's like they don't like us sprogs having nice cars or something! Would I be turned down if I was 98 years old? Quote Link to comment Share on other sites More sharing options...
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