R800NER Posted May 24, 2009 Share Posted May 24, 2009 I love my zed, it's perfect and had no faults as it was well looked after by MarkW. However, I just had it in Westway for a P3 service, MOT and discs/pads all round. Since getting it back, I have noticed that there is a clicking sound. When I turn at low speeds or accelerate in 1st/2nd/3rd, there is a loud clicking from presumably the rear axel. The car is out of warranty, but seeing I am sure he would have had it fixed if it was apparent over 3 years of the car. So Westway have done something to it or it's just a massive co-incidence. Do you think I can ring them and say what exactly have they done to my baby? I know in the P3 service they touch the transmission among other thing Quote Link to comment Share on other sites More sharing options...
cfoster Posted May 25, 2009 Share Posted May 25, 2009 I would take it back to them and complain mate. Play dumb to the fact that you know of the common 'clicky axle' syndrome and see if they advise you the same. Tell them as it wasnt there before you dropped it off you expect it sorted. Chris Quote Link to comment Share on other sites More sharing options...
jerry3167 Posted May 25, 2009 Share Posted May 25, 2009 They should offer you the Grease and rotate job to "sort it". Quote Link to comment Share on other sites More sharing options...
cfoster Posted May 25, 2009 Share Posted May 25, 2009 I had mine greased at my last service (not Nissan) and it hasnt made a difference . Would not 'rotating' it be the reason for this? If so is there a guide on rotating it myself then replacking I presume? Chris Quote Link to comment Share on other sites More sharing options...
Ebized Posted May 25, 2009 Share Posted May 25, 2009 This link might help you viewtopic.php?f=10&t=21691&hilit=clicking+axle Quote Link to comment Share on other sites More sharing options...
cfoster Posted May 25, 2009 Share Posted May 25, 2009 Cheers for that, just had a read through and looks like a worthy purchase for me!! Just to confirm is it the outer CV joints (ie - brake disc end of the driveshaft) or the joints that slot into the rear diff? Chris Quote Link to comment Share on other sites More sharing options...
Ebized Posted May 25, 2009 Share Posted May 25, 2009 Cheers for that, just had a read through and looks like a worthy purchase for me!! Just to confirm is it the outer CV joints (ie - brake disc end of the driveshaft) or the joints that slot into the rear diff? Chris I suggest you pm ZMANALEX, although he is regularly on here he also finds time for regular visits to Knockhill to exercise his 600bhp ZED Quote Link to comment Share on other sites More sharing options...
R800NER Posted May 25, 2009 Author Share Posted May 25, 2009 So I can give them hassle for this? I mean surely the clicking axle would have been noticed after 3.5 years, I have had the car for a few months before the service, not clicking then. Quote Link to comment Share on other sites More sharing options...
Ebized Posted May 25, 2009 Share Posted May 25, 2009 So I can give them hassle for this? I mean surely the clicking axle would have been noticed after 3.5 years, I have had the car for a few months before the service, not clicking then. I notice you had new disc and pads all round. It might be worth checking whether high melting point grease was used behind the pads in the calipers as on my previous 2004 ZED, I experienced a clicking noise from the rear and having just heard about the clicking axle issue I got a bit paranoid and took it back to the supplying dealer (non-Nissan). Upon checking they found it was the (rear) pads that were sticking and causing a clicking noise and as soon as the grease was applied the clicking noise disappeared and I never heard it again afterwards. Just a thought........... But whatever the problem is in your case you should go back - take them out in the car so they know what you are on about and make it clear the noise was not there beforehand. As you had the P3 done by a Nissan dealer they will be well aware from the techincal bulletins of the clicking axle issue. The 'greasing and turning 'fix' is not a permanent solution BTW, so bear that in mind if that is what is offered and you intend keeping the car sometime. But have you checked all the links in ZMANALEX's posts (see above) as they will give you much more informed advice and if you have any queries I am sure Alex will advise. Quote Link to comment Share on other sites More sharing options...
Beavis Posted May 25, 2009 Share Posted May 25, 2009 So I can give them hassle for this? I mean surely the clicking axle would have been noticed after 3.5 years, I have had the car for a few months before the service, not clicking then. I notice you had new disc and pads all round. It might be worth checking whether high melting point grease was used behind the pads in the calipers as on my previous 2004 ZED, I experienced a clicking noise from the rear and having just heard about the clicking axle issue I got a bit paranoid and took it back to the supplying dealer (non-Nissan). Upon checking they found it was the (rear) pads that were sticking and causing a clicking noise and as soon as the grease was applied the clicking noise disappeared and I never heard it again afterwards. Just a thought........... But whatever the problem is in your case you should go back - take them out in the car so they know what you are on about and make it clear the noise was not there beforehand. As you had the P3 done by a Nissan dealer they will be well aware from the techincal bulletins of the clicking axle issue. The 'greasing and turning 'fix' is not a permanent solution BTW, so bear that in mind if that is what is offered and you intend keeping the car sometime. But have you checked all the links in ZMANALEX's posts (see above) as they will give you much more informed advice and if you have any queries I am sure Alex will advise. +1 But you do need to confirm that it is the clicky axle like Colin says it could be brake related Mine as done 14k and as now just started again for the second time, so quite obvously had had the 180 degree turn and grease Quote Link to comment Share on other sites More sharing options...
ZMANALEX Posted May 25, 2009 Share Posted May 25, 2009 I would be thinking that it is brake related and as the guys have suggested take it back to the dealer for rectification. In my opinion it is to much of a coincidence that you now have a clicky axle issue after your visit to the dealer but if it turns out to be exactly that then just give me a shout as I have the kits good to go next day. Cheers, Alex. Quote Link to comment Share on other sites More sharing options...
cfoster Posted May 25, 2009 Share Posted May 25, 2009 Would like to go for one of the repair kits but vegas is imminent so missus is keeping hold of me coin!!!!! On average how many miles does the 180 degree turn and regrease last for? Is it a case of only a few weeks or are we talking 10k+ miles? Chris Quote Link to comment Share on other sites More sharing options...
ZMANALEX Posted May 25, 2009 Share Posted May 25, 2009 Would like to go for one of the repair kits but vegas is imminent so missus is keeping hold of me coin!!!!! On average how many miles does the 180 degree turn and regrease last for? Is it a case of only a few weeks or are we talking 10k+ miles? Chris All depends on how lucky you are, sometimes it makes no difference at all but there have been a few reports of varied success. Quote Link to comment Share on other sites More sharing options...
R800NER Posted May 26, 2009 Author Share Posted May 26, 2009 Right, bit of a problem. Took it to Nissan westway today, they came out with me and heard the noise. I said, it wasn't like this when I gave it to you, it must be coming from the brakes or the rear axle. They put it up on ramps and came back and said "Not sure how, I can't explain it, but your rear axles are dry and that's causing the clicking. You need to buy some bolts (39606 22PO19 bolts) for the drive shaft side flange as it's dry" My P3 service has a tick where they touched the driveshaft, Yet they said that they did not cause this? or check in the service?? Surely the P3 service and MOT would have spotted this problem, especially with a roadtest after fitting the discs/Pads. Seems too much of a coincidence..... the bill is now £146.72 and can't be done till they get parts June 6th, but the car is safe to drive till then. Am I being ripped off? are they likely to have caused this? Quote Link to comment Share on other sites More sharing options...
ZMANALEX Posted May 26, 2009 Share Posted May 26, 2009 Looks like they are proposing to do the rotate and greaze procedure and replace the inner drive shaft bolts. What exactly did they mean by "dry" ? Quote Link to comment Share on other sites More sharing options...
R800NER Posted May 26, 2009 Author Share Posted May 26, 2009 Not entirely sure, he said that he doesn't know how, but since the service...they have got dry. He said that they have to take of the wheels to do the brakes etc and this may have dislodged it and it's now dry. Just seems weird that that car is mechanically sound, then suddenly it's clicking and "dry". I am not tech savvy enough to understand this and I don't know how that explanation passes up against your wisdom? Quote Link to comment Share on other sites More sharing options...
ZMANALEX Posted May 26, 2009 Share Posted May 26, 2009 Not entirely sure, he said that he doesn't know how, but since the service...they have got dry. He said that they have to take of the wheels to do the brakes etc and this may have dislodged it and it's now dry. Just seems weird that that car is mechanically sound, then suddenly it's clicking and "dry". I am not tech savvy enough to understand this and I don't know how that explanation passes up against your wisdom? If that is what he said then IMHO he is at it. Removing the wheels will not dislodge or make dry anything relating to the drive shafts. Quote Link to comment Share on other sites More sharing options...
R800NER Posted May 26, 2009 Author Share Posted May 26, 2009 Right, so the bolts for a drive shaft side flange isn't a permenant fix, it's just a grease and rotate job. I would like to put the blame on them, as the car was fine, now it's not. Am I likely to be able to do this with the evidence I have (P3 service records)? or is this a case that I need to pay this £146 and be done with it? Quote Link to comment Share on other sites More sharing options...
ZMANALEX Posted May 26, 2009 Share Posted May 26, 2009 Right, so the bolts for a drive shaft side flange isn't a permenant fix, it's just a grease and rotate job. I would like to put the blame on them, as the car was fine, now it's not. Am I likely to be able to do this with the evidence I have (P3 service records)? or is this a case that I need to pay this £146 and be done with it? If indeed it is a greaze and rotate that they are proposing then this may cure a clicky axle on a temporary basis if that is what you actually have. Replacing the bolts and nuts on the diff flange will not cure your noises but is actually only recommended by Nissan as good engineering practice as the workshop manual states that they should be replaced whenever removed and should not be reused. I have these drive shafts off every other week and I reuse the diff flange bolts time and again with no adverse issues. Who is to say that the outlay of £146.00 will cure your problem. May be a good idea to take some one along to the dealer with you to help you fight your corner. Quote Link to comment Share on other sites More sharing options...
R800NER Posted May 26, 2009 Author Share Posted May 26, 2009 Thanks Alex, I am building up a case against it using the following. The P3 service is ticked to show that they have touched/serviced/observed the driveshaft and also the healthcheck shows that they have visually checked the driveshaft. I paid £415 labour for the service, MOT and brakes to be fitted.... so surely at some point during the healthcheck and service they would have noticed it not being greased. I mean that is why I am paying them and quite clearly it hasn't been checked? The zed went into their workshop without a noise, they do their checks and service etc and suddenly there is a noise and I need to spend £146 to fix it, yet it's something that should have been noticed in the checks/service? She said it's only an hours labour to sort the problem and maybe that "taking my wheels off dislodged it"... which sounds like bullpoo to me. I need as much input to this as possible as I fear that they are trying to make a quick bit of money out of me and I need to fight my corner if this is the case. Thanks guys Quote Link to comment Share on other sites More sharing options...
H5 Posted May 26, 2009 Share Posted May 26, 2009 If they took the wheels of without undoing the bolts and using a sledgehammer I could see their point, but since all other joins, pivots and connections would have been in place taking the wheels end makes bog all difference. If they click now, ask them what procedure they went through when they ticked those boxes..... Quote Link to comment Share on other sites More sharing options...
Rob_Quads Posted May 26, 2009 Share Posted May 26, 2009 I think your being taken for a fast one. There is no way that the driveshaft would go dry in a day, it would take quite a while for all the grease etc to be cleaned out of the axle. I would even say it would probably take weeks including a few good drives in the wet etc. They are blatenty not checked over the car during the service properly. I would speak to the service manager and ask him to explain how exactly the joint would have lost all the grease and become bone dry in the time between leaving the service and you driving it away. Make a record of all comunications you have made and who they have been made with - if you speak to anyone get thier name. They just say tough then write a letter of complaint to Nissan GB listing all that has gone on. The more detailed you can be the better and more evidence you have that they have not serviced your car to the standard and makes you wonder how many of the checks were actually done and if there is any other issues that you have not been told of. Quote Link to comment Share on other sites More sharing options...
ZMANALEX Posted May 26, 2009 Share Posted May 26, 2009 A clicky drive shaft issue is not a fault that can be pinpointed with observation so it would not be obvious to the technician whilst doing his drive shaft check within the service. The inspection check within the service requires the technician to actually just quickly have a visual over the drive shafts where he is predominantly looking more at the CV rubber boots for splitting and discharge of greaze as opposed to any form of mechanical failure. Indeed the Nissan garage has specialist sounding equipment that they are meant to use to trace and quantify the sound level of the clicking axle before Nissan U.K. will authorise a warranty claim. That is why I asked the question in my first post, what does he mean by dry and what is actually dry ? Perhaps you do now have a clicky rear axle and perhaps it is coincidence but the service manager has complicated things with his comments. There is nothing that the garage can do to your car whilst in for servicing and brakes that would induce a clicky rear axle. Quote Link to comment Share on other sites More sharing options...
Ebized Posted May 26, 2009 Share Posted May 26, 2009 Found this excellent 'sticky' that toffeeman produced - makes it all so clear to us laymen. viewtopic.php?f=35&t=15928&hilit=axle The thread also contains the relevant TSB (ignore the years quoted) which makes it clear parts should be replaced. As ZMANALEX says the grease option, if it works, is only a temp fix http://www.350z-tech.com/zwiki/TSB_04-0 ... _Rear_Axle Hope this helps your understanding R800NER and if necessary can be quoted to the service manager as to what should be done, hopefully at minimal cost to you Quote Link to comment Share on other sites More sharing options...
jerry3167 Posted May 26, 2009 Share Posted May 26, 2009 Sounds like another case of Nissan trying to duck and dive from ownership of a problem. Quote Link to comment Share on other sites More sharing options...
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