rmmackfc Posted November 14, 2008 Share Posted November 14, 2008 The 360 has decided to stop working Still under warranty, as its 11 months old. Can I take it back to the shop or do I return it to Microsoft. Do I pay the postage etc if I return it? Anyone know??? Cheers Quote Link to comment Share on other sites More sharing options...
Ian Posted November 14, 2008 Share Posted November 14, 2008 Will have to go back to MS - They send a courier to pick it up from you. Usually get them back within a week - I've had 2 RROD in the last few months and they have both been back within a week. Quote Link to comment Share on other sites More sharing options...
xStric9x Posted November 14, 2008 Share Posted November 14, 2008 Take it back to the shop bud, sounds like you have the infamous red light which i think means its game over for your set Quote Link to comment Share on other sites More sharing options...
Stew Posted November 14, 2008 Share Posted November 14, 2008 At least it's not ring of death. Had that once and was fixed by microsoft. It's actually pretty painless if you can live without it for a week! Quote Link to comment Share on other sites More sharing options...
Cara Posted November 14, 2008 Share Posted November 14, 2008 Don't have a clue about the Xbox in particular, but I do know that under the Sales of Goods Act 1979 the goods must be 'fit for purpose' - ie, should not be breaking down within 11 months, and you have the right to expect the shop you bought it from to deal with it for you. Some shops can be pretty arsey about this, but you are within your rights to get them to deal with it and liaise with Microsoft if necessary on your behalf. You shouldn't have to pay postage, or incur any other liabilities yourself, etc. Quote Link to comment Share on other sites More sharing options...
rmmackfc Posted November 14, 2008 Author Share Posted November 14, 2008 Cheers folks... I have had a look on youtube etc... looks like a graphics issue. Back to MS i think... as I've no idea where the receipt is! Quote Link to comment Share on other sites More sharing options...
Chris`I Posted November 15, 2008 Share Posted November 15, 2008 Take it back to the shop mate, they should swap it straight out, no need to wait for MS to get it back to you and you get a new warrenty for a year. My mate is on his 3rd now from Game There are ways to fix the RROD too, mine has had it done as some scally did someting naughty to it apparently and it cant be sent back to MS. Works perfectly fine after the fix Quote Link to comment Share on other sites More sharing options...
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