Jammy007 Posted November 14, 2008 Share Posted November 14, 2008 My Bose Headunit keeps cutting out, left speaker and sometimes both speakers. I know of the common headunit problem so I've briefly spoken to my dealership about the unit. The car is still under their warranty but not a full Nissan Warranty. I'm in the middle of a bum fight with regards to the clicky rear axle. I mentioned about the headunit problem and they said I needed to book the car in and they'd remove the HU and send it off for repair, if it couldn't be repaired then they'd be sent a "new one". I believe the new one will again be a refurb'd unit. The problem with this is they're saying that they need to send the HU away and i'll be without the unit for around 2 weeks. From what I understood, all they need is a serial number from the back of the unit and then they can reinstall while they await the new unit from Nissan (whether it be a refurb or brand new). Some stealers argue blind that they can't refit the unit while they're waiting of the new one but I'm sure someone on here or **REMOVED** said that this was only due to Nissan compensating the stealer for one removal & install. I have had the cars history checked by my local Nissan dealer and the car has had a headunit fitted under warranty so this would be its third HU in total, should I insist on a brand spanker this time around as obviously the two units I've had before haven't been up to scratch. Also have they changed the proceedure with regards to the BOSE and they now send the units away for fixing, or are the stealers once again trying to pull a fast one? Quote Link to comment Share on other sites More sharing options...
martinmac Posted November 14, 2008 Share Posted November 14, 2008 Mine wasnt a bose but the same system should apply. Took the serial number from the faulty one and then re-fitted. When the replacement unit arrived they have 5 days to swap them out and return the faulty unit for investigation. B. Townley, Barrow. Quote Link to comment Share on other sites More sharing options...
Sarnie Posted November 14, 2008 Share Posted November 14, 2008 Its all bollocks mate. They tried it with me. Why should you be with the HU for one second when the unit is defective? I told them to either put it back in or put one in from one of the zeds on the forecourt? They didn't want to do that with one of the cars they were trying to sell so why should I suffer also? Needless to say they put mine back in...... Quote Link to comment Share on other sites More sharing options...
Jammy007 Posted November 14, 2008 Author Share Posted November 14, 2008 Thanks guys, was just double checking before I start putting my point across.... I try to be as nice as possible with them but then they just start annoying me I'm going to ring Nissan Customer Services up at dinnertime and explain the problems I'm having with my dealership before I actually ring the dealership. I'll keep you posted Quote Link to comment Share on other sites More sharing options...
Stew Posted November 14, 2008 Share Posted November 14, 2008 They took the serail number for mine and returned it. Then replaced it. It's a pain in the ass that they don't just take in stock on a sale or return type contract. Quote Link to comment Share on other sites More sharing options...
Jammy007 Posted November 14, 2008 Author Share Posted November 14, 2008 I'm going to push for a brand new unit as this would be the third unit thats been fitted in the zed since it was manufactured. I've just spoke to Nissan C.S. to get a feel if my arguements stand up for when i ring the stealers and they just basically say they aren't technically minded and that they go with what the tech guys at the dealers say. So if they say it needs sent away for 2 weeks for repairs then thats what they do. I'll ring the dealers in the morning Quote Link to comment Share on other sites More sharing options...
martinmac Posted November 14, 2008 Share Posted November 14, 2008 If they say they have to remove it and send it off ask them if this is Nissan policy or theirs. Quote Link to comment Share on other sites More sharing options...
clarkie34 Posted November 14, 2008 Share Posted November 14, 2008 When i took Bose in due to not working when it was freezing they took the serial number,ordered a new one and replaced when it arrived. They didnt remove the headunit. Got rid of the piece of crap now anyway. Quote Link to comment Share on other sites More sharing options...
Jammy007 Posted November 18, 2008 Author Share Posted November 18, 2008 The service guy is now saying that the headunit doesn't get sent off to Nissan it gets sent off to the manufacturer (he didn't state Bose as I was waiting for this as I would politely point out its a Clarion unit and that Bose take no responsibility for the HU). Is this correct that they don't deal with Nissan and actually deal with Bose / Clarion? Could do with knowing as I'm ringing back in an hour once the service / parts department has spoken to the sales manager I was speaking to. Quote Link to comment Share on other sites More sharing options...
martinmac Posted November 18, 2008 Share Posted November 18, 2008 I had my non GT clarion replaced under warranty by Barton Townley in Barrow. Servive Manager is John. They took the number off the defective unit and re-fitted it. They sent the warranty claim to clarion who shipped in a replacement unit. The dealer then has 5 days to change out the unit and get it back to Clarion. Nissan UK are not involved. Its easier for the dealer to remove the unit and keep it, it saves them work. Quote Link to comment Share on other sites More sharing options...
Jammy007 Posted November 18, 2008 Author Share Posted November 18, 2008 Cheers Martin, at least I know he's correct when he says he's going to send the unit off to the manufacturer. Why does it feel like I'm going around in circles with everything?! On a positive note, once all the problems are sorted it'll be sunny weather again and then I can really enjoy the zed!!! Quote Link to comment Share on other sites More sharing options...
martinmac Posted November 18, 2008 Share Posted November 18, 2008 Bear in mind that the dealers will be on a learning curve with this too. They will not be familiar with some of the issues with the zed and are often happy for input Quote Link to comment Share on other sites More sharing options...
Jammy007 Posted November 18, 2008 Author Share Posted November 18, 2008 No problem I'll keep that in mind. Although they've just had a sunset zed in and had to replace the headunit on that aswell so they've just been through the 2 week process with whoever the owner was. He left his car for 2 weeks while they removed the HU, sent it off and awaited a replacement. I can't afford to leave the car sitting for 2 weeks as I'm not local to the dealership (2 hours away). Another thing that worries me is that the guy said "we'll get it down here and have a look at it" Again its not 10 minutes down the road, its 2 hours and a day off work every time this happens and with being a contractor its not cheap to have a day off work. But what happens if he gets it down to the garage and the speakers don't cut out when its down there? They'll just send me packing again as they did with the clicky axle problem? Quote Link to comment Share on other sites More sharing options...
martinmac Posted November 18, 2008 Share Posted November 18, 2008 Are you really tied to one dealer on this, if not Barrow is closer and they dont need the car. Just need the number so if you already have that it may be easier. Quote Link to comment Share on other sites More sharing options...
Jammy007 Posted November 18, 2008 Author Share Posted November 18, 2008 I'm tied in as the warranty isn't a full Nissan warranty and is with the dealership Quote Link to comment Share on other sites More sharing options...
Jammy007 Posted November 18, 2008 Author Share Posted November 18, 2008 Just finally (after ringing 3 times) had a phonecall back from Fred Coupe who are saying audio equipment isn't covered under the warranty and they're not willing to do anything about the problem. The car is an '04 plate (out of Full Nissan Warranty) and is covered by Fred Coupe Nissan (franchised Nissan dealership) warranty. Whats my next step guys as I'm really at a loose end as where to take this next? Quote Link to comment Share on other sites More sharing options...
martinmac Posted November 18, 2008 Share Posted November 18, 2008 There is a thread on here for a company that repair the bose unit. Have a search around. Many have been in this situation and just upgreaded, you may even get a second on here from someone who has done this. Quote Link to comment Share on other sites More sharing options...
Jammy007 Posted November 18, 2008 Author Share Posted November 18, 2008 Am I fighting a losing battle with trying to get Fred Coupe to repair the unit then? Quote Link to comment Share on other sites More sharing options...
martinmac Posted November 18, 2008 Share Posted November 18, 2008 Depends on what it says in your warranty. I would have thought thet if its a known problem it would be covered, who is the extended warranty with. Quote Link to comment Share on other sites More sharing options...
Jammy007 Posted November 18, 2008 Author Share Posted November 18, 2008 I dunno who the warranty is with. I was told it had a 3 month warranty but was never given anything in writing to show me what was covered and what wasn't covered. Maybe a bit of a school boy error on my part i suppose. Should I ask for my warranty t&c? Surely all garages that are franchised Nissan Dealerships use a blueprint for their warranty? Quote Link to comment Share on other sites More sharing options...
martinmac Posted November 18, 2008 Share Posted November 18, 2008 I see, its a warranty when you bought, I would definately have thought that this would cover the Bose, its hardly wear and tear is it. I would definately push this, sounds like they are trying to climb out of it. They must give you a reason why this is excluded. Quote Link to comment Share on other sites More sharing options...
Jammy007 Posted November 18, 2008 Author Share Posted November 18, 2008 Just spoke to Nissan Customer Services who are going to ring the dealers tomorrow and see what they can do. The guy who rang from Fred Coupe, his exact words on the phone were: "you'll never find a warranty in this world that will cover audio equipment". Should I now ask for the warranty Terms & Conditions to be faxed / emailed to me? Quote Link to comment Share on other sites More sharing options...
martinmac Posted November 18, 2008 Share Posted November 18, 2008 I would do. See what Nissan say. Quote Link to comment Share on other sites More sharing options...
Jammy007 Posted November 19, 2008 Author Share Posted November 19, 2008 I've just received the following via fax from Fred Coupe. According to that warranty it isn't covered. I was just speaking to a guy at work about it and what he said (rightly or wrongly) is that the warranty is actually a contract between the dealership & whoever runs the warranty......NOT between myself & Fred Coupe, so that bit of paper is worthless as my problem is with Fred Coupe Dealership? Can anyone confirm or reject this claim? Will I have anywhere to go with regards to the sale of goods act 1979 as I have the right to expect the car to be: [*:32d1dgq6]of satisfactory quality[*:32d1dgq6]fit for its purpose, including any special purpose made known to the seller[*:32d1dgq6]as described So with me buying the GT version of the car, surely the 'added extra's' of the advertised GT Pack have to be in full working order? Quote Link to comment Share on other sites More sharing options...
martinmac Posted November 19, 2008 Share Posted November 19, 2008 Think you may be needing to consult trading standards at this point bud, very disappointing that the dealer is being so negative though. Quote Link to comment Share on other sites More sharing options...
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