Chesterfield Posted August 13, 2008 Share Posted August 13, 2008 Just thought I would share with you my personal opinion of this outfit. Look on their website and just about every item is listed as "available to order". Its not until after your credit/debit card has had the money taken that you receive an email stating "we are currently waiting for a stock shipment to arrive. We anticipate your item(s) will be with you in 7-10 days." No mention of working days, and also no mention that what they actually mean is something more like: "We dont carry those items in stock, and we order them direct from Germany - when you ordered last Wednesday, that was a little late to get them on this Mondays Delivery, so they wont be coming on our stock order until next Monday. Which means you wont get them until at the earliest next Tuesday, which is, in their own salesmans words, a bit of a bummer." Oh of course their website states everything is available to order, and no indication what-so-ever whether they are in stock or not. And you get to phone an 0870 number for the pleasure of being told you wont be getting your items any time soon. So my personal opinion is that you should steer clear of Europerformance if you want anything resembling a decent level of service. PS. If anyone from Europerformance wants this post removed, then they should contact me - Ill give them my order number and if they can get it to me by the weekend Ill take it all back. Other than that, try improving your website and your service levels. /rant. PPS. Im not saying what the bits are Ive ordered, its another surprise for Rob (H5) when he sees the car Quote Link to comment Share on other sites More sharing options...
M13KYF Posted August 13, 2008 Share Posted August 13, 2008 moved Quote Link to comment Share on other sites More sharing options...
martinmac Posted August 13, 2008 Share Posted August 13, 2008 moved Priceless Quote Link to comment Share on other sites More sharing options...
Chesterfield Posted August 13, 2008 Author Share Posted August 13, 2008 Ahh well I was in a mood. Just got to think of something else to do before the weekend show then. Hmmm.. thinking cap on. Quote Link to comment Share on other sites More sharing options...
Sarnie Posted August 13, 2008 Share Posted August 13, 2008 Whinge bag Quote Link to comment Share on other sites More sharing options...
H5 Posted August 14, 2008 Share Posted August 14, 2008 Now what have you done?! If you're trying to inflict misery on others, this is called karma!! Quote Link to comment Share on other sites More sharing options...
Chesterfield Posted August 14, 2008 Author Share Posted August 14, 2008 No - its called taking their adverts etc on face value and expecting something resembling a decent service. On another note, to balance out this issue, I ordered an addition to my cleaning kit on Tuesday and got that today - hopefully going to try it out later and can post the results :thumbs Quote Link to comment Share on other sites More sharing options...
H5 Posted August 14, 2008 Share Posted August 14, 2008 Agreed, just jesting. Maybe Lambo doors just aren't one of their best sellers. Quote Link to comment Share on other sites More sharing options...
Chesterfield Posted August 14, 2008 Author Share Posted August 14, 2008 Damn - you rumbled my idea! Quote Link to comment Share on other sites More sharing options...
GIXXERUK Posted August 15, 2008 Share Posted August 15, 2008 used them, my only complaint was the slow delivery Quote Link to comment Share on other sites More sharing options...
rmmackfc Posted August 15, 2008 Share Posted August 15, 2008 Regarding 0870 numbers.... http://www.saynoto0870.co.uk Then click the link at the top left "Search to find an alternative number" and you get a local number Quote Link to comment Share on other sites More sharing options...
Drexyl Posted August 15, 2008 Share Posted August 15, 2008 Regarding 0870 numbers.... http://www.saynoto0870.co.uk Then click the link at the top left "Search to find an alternative number" and you get a local number Yeah, brilliant website this, been using it for ages. Quote Link to comment Share on other sites More sharing options...
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