Scratch proof paint, anyone got it?

[Cray Z]

I am so pi**ed off at nissan, guys I have started a youtube channel, so if you would like to find out the trials and tribulations of what is happening with my scratch proof paint, subscribe to my channel.

 

Anyway here is the video for those that are interest.

 

https://youtu.be/X5h3XxWpfGQ

[ilogikal1]

You don’t have scratch proof paint, there’s no such thing. You have scratch resistant self-healing paint. It’s a very different thing.

[Ekona]

But he looked into it long and hard! 

[Ekona]

That is an excellent example of what poor washing technique does to a black car, though. So the video isn’t a total waste.  

[ilogikal1]

36 minutes ago, Ekona said:

But he looked into it long and hard! 

You misspelt “at”....

[ilogikal1]

I've now watched the video and there's some profound misunderstanding of what you've actually paid for going on there.

 

"No one at Nissan knows anything about this scratch proof paint". I can't imagine why, what with it totally existing and stuff.

 

It's really not difficult to find information about it... if you search for the actual product rather than whatever it is you think it should be; https://www.nissan-global.com/EN/TECHNOLOGY/OVERVIEW/scratch.html

 

Quote

Scratch Shield is a clearcoat that is more scratch resistant compared with conventional clearcoats, helping a vehicle maintain its new look for a longer period of time. The paint also repairs fine scratches, restoring a vehicle's surface close to its original state. Nissan will continue to expand the adoption of Scratch Shield globally.

 

Main characteristics

After being scratched, a car surface painted with Scratch Shield will have five times less the number of scratches compared with a vehicle painted with a conventional clearcoat.

 

Scratch Shield repaires [sic] fine scratches, restoring painted surfaces close to their original state anywhere from one day to one week.

 

Basic structure

A special highly elastic resin has been combined with a conventional clearcoat to increase the paint's flexibility. This has also increased its strength by raising the resin density.

 

-The paint does not self-repair if scratches are deep enough to sever the bonds within the clearcoat or if the clearcoat has been peeled off.
-The amount of time required for self-repair depends on the surrounding temperature and the depth of the scratch. In some cases, restoration may take up to one week.

I've highlighted a few key phrases in bold for you, you might notice (or you might not) that not anywhere does it claim to be scratch proof.

 

I'm going to go out on a limb and suggest that you've probably washed the car/had the car washed for you since that nice hot summer that you mentioned, so I'm struggling to see how that hot weather affects the state of the car in early January. Even in early January when the sun is out for the first time in "a few days" as you put it yourself. 

 

Aside from expecting it to be completely impregnable and only having to repair itself once to be immaculate for eternity, you're still expecting way too much from what it can do. You're right in as much as the marring should self heal for the most part (when the paint is warm enough for long enough after the damage is inflicted, not just at some point in its history) but those two scratches simply aren't going to go away. They might look slightly less ungainly at some point, but they'll still be there and they'll always be noticeable because they're just too deep for Scratch Shield to repair.

[Cray Z]

Oh right, that's why it was listed as an option called "scratch proof paint" I know it has other names and how it works. But it hasn't worked on my car and that's the point. Have any of you lot got it on your car and does it work?

[ilogikal1]

24 minutes ago, Cray Z said:

Oh right, that's why it was listed as an option called "scratch proof paint"

Proof or it didn’t happen.

 

Ubless you’ve sat your car under a heat source for a period of time since you shot that video, you have no idea if it works on your car or not.

The fact that you’re clearly expecting way too much from it, as explained, suggests that you wouldn’t recognise it if you did have it, frankly.

 

And no, I don’t have it on my car. I know what it is and isn’t capable of so I would never spec it, let alone pay extra for it, myself.

[HEADPHONES]

Just watched the video.

Nissan are taking the Michael

Even "if" you were negligent in not taking "detailing world" standards of washing and drying your car, the level of customer care here is appalling.

They sell you an option promising the earth whereas in reality they know nothing about the option other than a sales pitch they use to sell it.

When you raise a query they send you on a wild goose chase either knowing full well the bodyshop hasn't a clue what's going on or just plain fobbing you off because they can't be bothered to look into it themselves.

Then they tell you there's no way to confirm whether your zed has actually had the optional paint you paid for.

If this cannot be tested post application surely they should have some certification of application!

Looks to me like you have bog standard soft Jap paint with the marring/swirls that they are prone to.

Like you say.

If the hot summer sun didn't heal the paint I don't know what will.

I'd only be convinced the product was applied if your zed was placed under the heating lamps used by bodyshops to bake paint and the swirls diminished.

It's not even my car and I'm sat here fuming.

Feel for you bud

Edited January 30, 2019 by HEADPHONES
Spelling

[Cray Z]

9 hours ago, HEADPHONES said:

Just watched the video.

Nissan are taking the Michael

Even "if" you were negligent in not taking "detailing world" standards of washing and drying your car, the level of customer care here is appalling.

They sell you an option promising the earth whereas in reality they know nothing about the option other than a sales pitch they use to sell it.

When you raise a query they send you on a wild goose chase either knowing full well the bodyshop hasn't a clue what's going on or just plain fobbing you off because they can't be bothered to look into it themselves.

Then they tell you there's no way to confirm whether your zed has actually had the optional paint you paid for.

If this cannot be tested post application surely they should have some certification of application!

Looks to me like you have bog standard soft Jap paint with the marring/swirls that they are prone to.

Like you say.

If the hot summer sun didn't heal the paint I don't know what will.

I'd only be convinced the product was applied if your zed was placed under the heating lamps used by bodyshops to bake paint and the swirls diminished.

It's not even my car and I'm sat here fuming.

Feel for you bud

Thanks for understanding, not sure what the other guys beef is, i think he might have shares in Nissan "Scratch Proof" Paint. Anti scratch paint, scratch shield, scratch proof paint, regardless of how it is named, it is supposed to protect the paint and is sold as such. I  the German video the guy takes a wire brush to the car. The fact that the master technician at Nissan London West knew nothing about scratch shield and neither did anyone else there, and the fact that I was educating them. Appalling. Same at Mill Hill.

Edited January 31, 2019 by Cray Z

[Cray Z]

6 hours ago, ilogikal1 said:

Proof or it didn’t happen.

 

Ubless you’ve sat your car under a heat source for a period of time since you shot that video, you have no idea if it works on your car or not.

The fact that you’re clearly expecting way too much from it, as explained, suggests that you wouldn’t recognise it if you did have it, frankly.

 

And no, I don’t have it on my car. I know what it is and isn’t capable of so I would never spec it, let alone pay extra for it, myself.

You clearly have done little research on the subject but have a lot to say.  I bought the stuff, so i think i know a little bit about it.  Have you got shares in the company? why you so protective over it?  I don't know why or how people who don't have any first hand experience of the product, can claim expertise by reading a few articles on the internet?  Are you are paint specialist? work in a body shop? Proof as attached (a snip from my actual invoice). 

[The Bounty Bar Kid]

https://www.google.co.uk/url?sa=t&source=web&rct=j&url=https://cdn.dealereprocess.org/cdn/brochures/nissan/2013-370z.pdf&ved=2ahUKEwjhgJLPsZfgAhWxuXEKHZCiCVsQFjABegQICBAB&usg=AOvVaw0uhwm_9-czuHDxyNa1TihB&cshid=1548915974706

 

Scratch shield technology in the spec brochure

 

And in the original blurb brochure

https://www.google.co.uk/url?sa=t&source=web&rct=j&url=http://www.wilsonsofrathkenny.co.uk/newmodels/370z_pdf_brochure.pdf&ved=2ahUKEwi7xuLuspfgAhVIWxUIHZbLBT4QFjAAegQIBBAB&usg=AOvVaw2N2wA56Uo_KSOwCpkAY0p0

 

 

Edited January 31, 2019 by The Bounty Bar Kid

[The Bounty Bar Kid]

Despite what it states on the invoice, maybe you've honestly got confused with what it said or maybe the dealer told you porkies. But the Nissan information gives out never said it's scratch proof.

[Cray Z]

1 hour ago, The Bounty Bar Kid said:

Despite what it states on the invoice, maybe you've honestly got confused with what it said or maybe the dealer told you porkies. But the Nissan information gives out never said it's scratch proof.

I get that, but it is supposed to be self healing for light scratches and that's my beef here. It was called scratch proof paint or scratch resistant paint in the brochure when I chose the option. It is also known as Nissan Scratchshield.

Edited January 31, 2019 by Cray Z

[Ponsonby]

Unfortunately it looks like the dealer invoice listed the option as 'scratch proof' when it should have been 'scratch shield'. Scratch shield reduces the number of scratches and may repair some light scratches but will not stop scratches altogether. My GT Edition had some light scratches but you had to look really hard because it was white, and according to the blurb the scratch shield was standard on that model?

The sales people could have just told porkies or just not understood the product - every time I have been new car shopping the dealers have tried to sell me Supagard and you would not believe the miracle properties this stuff is 'supposed' to have.

 

[ilogikal1]

12 hours ago, Cray Z said:

 Proof as attached (a snip from my actual invoice). 

Then this is a completely different matter altogether. You were blatantly mis-sold a product that doesn't actually exist and I suggest you seek legal advice.

 

 

Now, as for this;

12 hours ago, Cray Z said:

You clearly have done little research on the subject but have a lot to say.  I bought the stuff, so i think i know a little bit about it.  Have you got shares in the company? why you so protective over it?  I don't know why or how people who don't have any first hand experience of the product, can claim expertise by reading a few articles on the internet?  Are you are paint specialist? work in a body shop?

You clearly have no idea what my experience, knowledge or level of research is. You are correct in that I have a lot to say though, so well done you. 

The fact that you "bought the stuff" is not a qualification, it lends nothing towards knowledge of any product.

I do not have shares the company.

I am not protective. You've come on here throwing your toys out of your pram based on wildly inaccurate assumptions, supposedly based on you "research" (which now seems to amass to little more than paying for it...). Your assumptions are incorrect and you are expecting a product to do something it will never do. Like a child you're blaming Nissan for that rather than learning what you should be expecting and basing your complaint on facts rather than assumptions.

I don't know how people can claim to have extensive knowledge of a product or can claim expertise simply by buying a product.

I wouldn't consider myself a paint specialist and don't work in a body shop, but I do actually have quite extensive (first hand) experience of this type of technology (along with some considerable experience with Scratch Shield specifically), and paint correction in general actually.

 

But let's not let any facts stand in the way of your pouting.

[Cray Z]

Hahahaha, I don't know why you have got your knickers in a twist about this all. But read your initial posts back and they are rude and sarcy. I didn't say I was an expert. You are the one making claims and asking me to prove it. So thought you must have affiliation to Nissan or the product. Anyway, opinions, arse holes. Let's leave it there shall we.  I HAVE been mis sold a product and my intention was to know if anyone else had it, and could tell me their experiences with it.  If you have expertise I advise that in future, you introduce yourself by saying you are a detailer and from your experience x.. y.. z.. so that you do not come across as condescending as you are.

Edited January 31, 2019 by Cray Z

[coldel]

[Jetpilot]

Just from a completely neutral prospective and playing devils advocate on behalf of Nissan, how can you prove it hasnt worked and stopped the scratches you now cant see as they have healed, as it says, it doesnt prevent scratches, just its 5 times better than one without, again can you prove your car has five times less scratches? 

 

You may well have been sold a dud product, but unless you enjoy going from pillar to post and wasting your time just give up on it, draw a line under it, get the car professionally detailed, scratch resistant coating doesnt work is about the only exercise you will learn from this as well as proper washing techniques to avoid swirl marks, particularly on black paint.

 

If you genuinely think you have been mis sold a product by Nissan, i suggest you take it up with Nissan GB first and if you still dont agree (because they wont care), seek legal advise, but bear in my mind the above, you will be asked to prove your findings through professional reports and being that the bodyshops have already said, they have never heard of it, you will be into a lengthy and costly battle.

Edited January 31, 2019 by Jetpilot

[Cray Z]

2 hours ago, Jetpilot said:

Just from a completely neutral prospective and playing devils advocate on behalf of Nissan, how can you prove it hasnt worked and stopped the scratches you now cant see as they have healed, as it says, it doesnt prevent scratches, just its 5 times better than one without, again can you prove your car has five times less scratches? 

 

You may well have been sold a dud product, but unless you enjoy going from pillar to post and wasting your time just give up on it, draw a line under it, get the car professionally detailed, scratch resistant coating doesnt work is about the only exercise you will learn from this as well as proper washing techniques to avoid swirl marks, particularly on black paint.

 

If you genuinely think you have been mis sold a product by Nissan, i suggest you take it up with Nissan GB first and if you still dont agree (because they wont care), seek legal advise, but bear in my mind the above, you will be asked to prove your findings through professional reports and being that the bodyshops have already said, they have never heard of it, you will be into a lengthy and costly battle.

I just want nissan to take some ownership. The case is already with Nissan GB. Spoke with my case manager today, and she said she will speak to the technical team once she receives the images taken yesterday at Mill Hill. Although she spoke to them and they didn't tell her that they had the images. I told her I will send her a video link to my youtube video, to which she was open.

 

Let's see what comes of it. I don't know about others but the service received from Nissan from day 1 has been utter rubbish. They need to take accountability for something. As for proper washing it would have been done if I knew the car had no protection on the paint at all. As I said I would have gotten ppf or ceramic coating. The whole thing is a joke. I am happy to take it further if I have to. Watchdog perhaps??

[Ekona]

Watchdog? Really? 

 

If you have a legal issue then go legal. If not, then get it corrected and get on with your life. Personally speaking it’s fairly obvious to most I suspect that Nissan have seen an easy mark and you’ve bought into this magic paint by magic paint pixies with both feet. Research, clarification etc could all have prevented this. 

 

Do you also believe that runflat tyres can be driven on forever and perfect normally if you get a puncture?  

[sipar69]

I thought it (whatever "it" actually is) came as standard on all 370Zs. Never paid any heed to it to myself. Sounds like a too good to be true gimmick.

 

I doubt you'll get any joy out of Nissan.  Best to invest in a DA polisher, correct the paint, protect it, and try and follow good washing techniques.  My current Z came with bad swirl marks. I managed to get a pretty decent outcome with a modest investment, a bit of research and my first ever go at correction.

Edited February 1, 2019 by sipar69

[sipar69]

Oops,  duplicate post. Content deleted.

Edited February 1, 2019 by sipar69

[coldel]

You can buy water proof watches but take one down to the bottom of the Pacific with you and I suspect it would fail.

 

Sounds to me like the sales person might have oversold it and you may have heard something that hadn't been said. The words on the invoice don't really stand for much they will simply say it was sold in as paint protection and the invoice is a typo. It would be up to you to prove them wrong than them prove themselves right...

[Jetpilot]

12 hours ago, Cray Z said:

Let's see what comes of it. I don't know about others but the service received from Nissan from day 1 has been utter rubbish. They need to take accountability for something. As for proper washing it would have been done if I knew the car had no protection on the paint at all. As I said I would have gotten ppf or ceramic coating. The whole thing is a joke. I am happy to take it further if I have to. Watchdog perhaps??

Having been on here and the Gtr forum a fair bit and seen various complaints levelled at Nissan GB, I can safely say, they wont take any accountability or ownership, from what i can gather Nissan GB are pretty unless and as mentioned can you categorically prove your car has 5 times less scratches than one without? If logically you know thats impossible to prove, which it is, you are just going to get yourself more wound up, waste more time and still have swirls on your pride and joy.

 

Get it detailed, employ good washing techniques, enjoy your car and when it comes to sale time, you have a £500 option you can list that hopefully someone else will fall for, said in the nicest possible way.

 

I would also personally keep it off the web, I think it looks unprofessional when you jump onto youtube to air your problems and will have quite the opposite reaction from Nissan if you think they will react more favourably because of "bad press"