350Z paradise Posted August 26, 2016 Share Posted August 26, 2016 Hi guys I filled in an online form for Chris Knott insurance..received a call today whilst on the road,answered & the caller hung up straightaway ...googled number & it was aforementioned insurer. Wondering if anyone out there deals with them?? Quote Link to comment Share on other sites More sharing options...
coldel Posted August 27, 2016 Share Posted August 27, 2016 I'm insured with them, good company, sure it wasn't just connectivity where you were? Sent from my iPhone using Tapatalk 1 Quote Link to comment Share on other sites More sharing options...
Will370z Posted August 27, 2016 Share Posted August 27, 2016 Moved to the relevant section Quote Link to comment Share on other sites More sharing options...
Randy_Baton Posted August 27, 2016 Share Posted August 27, 2016 (edited) It's probably an automatic dialer. To get the best efficiency out of their call centre they'll dial more people than they have agents on the phone, as in all likelihood only 1/3 of people will pick up. If you answer the phone and there isn't an agent available, the auto dallier will hold you for a few seconds in case an agent comes available and then hang up on you. It's standard call centre practice, but they are only allowed to hang up on 3% of calls answers. Edited August 27, 2016 by Randy_Baton Quote Link to comment Share on other sites More sharing options...
CK@Chris Knott Insurance Posted August 30, 2016 Share Posted August 30, 2016 Nope, no auto dialler - we're not that sort of company and we don't subject our staff to that kind of pressure. 350Z paradise, I'm not sure what happened but please feel free to give us a call back when it's convenient and we'll do all we can to get you a saving. best, Nick Quote Link to comment Share on other sites More sharing options...
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