Snjur Posted August 19, 2016 Share Posted August 19, 2016 (edited) Well just to ease my mind here and share my experience with Mishimoto products. I have purchased over e bay Mishimoto High Performance Radiator as well as Fan shroud from UK ebay seller Amber Performance. As in my thread here on my Greddy Twin Turbo build, after assembling engine and having done dyno runs i start experiencing problems with coolant temperature. Car was overheating in traffic jams, or driving behind lorries, not to mention as soon as you start pushing car it went to safe mode due to ECU settings to prevent any damage How i have Haltech Plantinum Pro ECU no major damage occured as i has fuel cut set on 105° C. Start doing bit homework and i have noticed this is not so rare case with cars equipped with Mishimoto rads. Contacted Mishimoto support center and explained on problem im facing with coolant temperature, backed up story with detailed pictures of radiator and fans which where in mint condition as they have only done dyno run and 1000 miles of road. Even had logs from ECU to back up this story as once i went back to stock radiator and fans there was no issues with coolant temp. As with Mishimoto where temp would go after first push through gears to 105°C with OEM radiator even after numerous pushing through gears peak of coolant temp was 95°C. After all this i was offered a new product or refund. I didn't have any sense to take a new product as nothing was wrong with one i had. It simply didn't work as it was intended. As per Mishimoto instructions i have sent radiator and fans back to Amber Performance in UK. I had all original packaging as well. So refund was granted and agony starts. I really can't say anything bad about Mishimoto support center. They have been really onto this. Replying e mails very swiftly explaining how this warranty process goes and all. This is now entering 3 month of conversation between Mishimoto and myself. As per they infos they have released credit for refund to Amber Performance almost 3 weeks ago but... Till this day i haven't seen this refund. I have tried to contact Amber performance via e mail couple of times, throughout address i got from Mishimoto and through their web site. Not a single reply. On other hand on every message I have sent to Mishimoto i got instant reply. Total of 80 messages we have exchanged so far. Latest is that they have brought this matter to they high level manager, that manager in UK was informed on this and they manage to get in touch with Amber performance couple days ago and that money should be on the account same or next day. Again 3 days pass no refund... This has become really frustrating as this is not a first claim im dealing with but definitely the worst one. I am without radiator and fans which with shipping i payed over 500 quid, without refund and a big headache over this. Simply from e mails i don't think this is Mishimoto problem as they have been in touch all the time unlike Amber Performance which didn't have courtesy to reply simple e mail. Not even to confirm that they have received shipment back... So if someone has any trades with Amber performance this is my experience with them Sent from my SM-G850F using Tapatalk Edited August 19, 2016 by Snjur Quote Link to comment Share on other sites More sharing options...
ZMANALEX Posted August 19, 2016 Share Posted August 19, 2016 (edited) Why not give them a ring. Edited August 19, 2016 by ZMANALEX 1 Quote Link to comment Share on other sites More sharing options...
ZMANALEX Posted August 19, 2016 Share Posted August 19, 2016 (edited) Amber Performance Address: Creasey Park Drive Dunstable LU6 1BB Phone: 0845 260 0015 Edited August 19, 2016 by ZMANALEX 1 Quote Link to comment Share on other sites More sharing options...
Snjur Posted August 19, 2016 Author Share Posted August 19, 2016 Why not give them a ring. Im stuck at Angola offshore so only means of communication i have is e mail for time being. But again is it hard to reply e mail... I have sent through website enquiry and on named address from one of employees. No response on any of those e mails Sent from my SM-G850F using Tapatalk Quote Link to comment Share on other sites More sharing options...
Ebized Posted August 19, 2016 Share Posted August 19, 2016 The company owner: https://companycheck...N-HAWES/summary Quote Link to comment Share on other sites More sharing options...
Adrian@TORQEN Posted August 19, 2016 Share Posted August 19, 2016 Send him a message on Facebook: https://www.facebook.com/jason.hawes.106 Quote Link to comment Share on other sites More sharing options...
Snjur Posted August 19, 2016 Author Share Posted August 19, 2016 Thanks guys!! Sent from my SM-G850F using Tapatalk Quote Link to comment Share on other sites More sharing options...
Snjur Posted August 19, 2016 Author Share Posted August 19, 2016 I manage to get to Jason. Should all be settled on Monday according to him. Thanks guys one more time!! Sent from my SM-G850F using Tapatalk Quote Link to comment Share on other sites More sharing options...
KyleR Posted August 20, 2016 Share Posted August 20, 2016 I love this forum when things go wrong. "I have a problem with XYZ company" Forum provides name, address, phone number, Facebook, grandmothers maiden name, cats birthday, number of goldfish and dental records of said companies director 4 Quote Link to comment Share on other sites More sharing options...
Snjur Posted August 20, 2016 Author Share Posted August 20, 2016 Well it did come in handy can't say. Till today i was chasing rabits and had only one side of a story. When a refund last more than 2 months it becoms annoying. Over 80 e mails exchange with Mishimoto and still no result. Sent from my SM-G850F using Tapatalk Quote Link to comment Share on other sites More sharing options...
Adrian@TORQEN Posted August 20, 2016 Share Posted August 20, 2016 To be fair name of the thread should be changed to reflect who you were looking for Quote Link to comment Share on other sites More sharing options...
Snjur Posted August 20, 2016 Author Share Posted August 20, 2016 Yeah Mishimoto - Amber Performance refund Sent from my SM-G850F using Tapatalk Quote Link to comment Share on other sites More sharing options...
Ebized Posted August 20, 2016 Share Posted August 20, 2016 Yeah Mishimoto - Amber Performance refund Sent from my SM-G850F using Tapatalk You can edit the heading on your first post using the 'more options' page. Quote Link to comment Share on other sites More sharing options...
Snjur Posted August 20, 2016 Author Share Posted August 20, 2016 Yeah Mishimoto - Amber Performance refund Sent from my SM-G850F using Tapatalk You can edit the heading on your first post using the 'more options' page. Im afraid i don't have this option over tapatalk Sent from my SM-G850F using Tapatalk Quote Link to comment Share on other sites More sharing options...
Gudzy Posted August 21, 2016 Share Posted August 21, 2016 Title edited to Mishimoto - Amber Performance refund 1 Quote Link to comment Share on other sites More sharing options...
Erni902 Posted August 21, 2016 Share Posted August 21, 2016 If only I had seen this earlier, I was back home a couple miles from there this weekend I couldve poked my head in and persuaded them to check their emails lol. Hopefully you get it sorted tomorrow. 1 Quote Link to comment Share on other sites More sharing options...
Snjur Posted August 24, 2016 Author Share Posted August 24, 2016 Finally after more than 2 months this has been resolved Sent from my SM-G850F using Tapatalk Quote Link to comment Share on other sites More sharing options...
StevoD Posted August 24, 2016 Share Posted August 24, 2016 how does data protection or privacy laws work with giving out personal information? Quote Link to comment Share on other sites More sharing options...
Ekona Posted August 24, 2016 Share Posted August 24, 2016 In what sense? Nothing on here isn't publicly available. Quote Link to comment Share on other sites More sharing options...
StevoD Posted August 24, 2016 Share Posted August 24, 2016 (edited) In what sense? Nothing on here isn't publicly available. Just in general, not saying anyones done anything wrong was just curious, just going to use youtube for example were people have publicly broadcast person info or others such as address/personal social media accounts and been sued. I dont mean its listed and can be found i mean people putting it or broadcasting into a public domain have been sued etc. i mean a good one was the owner of pure rally suing chris evans/virgin for giving his mobile number out on the radio. Edit: got that wrong Virgin media were fined for it Edited August 24, 2016 by StevoD Quote Link to comment Share on other sites More sharing options...
Ekona Posted August 24, 2016 Share Posted August 24, 2016 Linky? Quote Link to comment Share on other sites More sharing options...
StevoD Posted August 24, 2016 Share Posted August 24, 2016 http://www.independent.co.uk/news/virgin-fined-pounds-10000-for-evans-stunt-1046519.html Quote Link to comment Share on other sites More sharing options...
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