nixy Posted January 16, 2008 Share Posted January 16, 2008 My phone and internet are both with Talk Talk who despite not having a brilliant repuation have been ok so far. The problem is that now we are moving house in a fortnight and it is NOT straight forward. We are only moving up the same street but apparently as BT still own the line (even though we don't pay them) we have to cancel our Talk Talk contract, take out a BT contract then either wait 3 months to cancel it and go back to Talk Talk or buy ourselves out of it. This means we also have to change our number! In the meantime god knows how I get my broadband. Talk Talk told us yesterday that BT have but a disconnection notice on our line but we haven't even spoken to BT yet! I've been trying to phone them this morning but can't get through! Anyone else had this problem? Quote Link to comment Share on other sites More sharing options...
sl114 Posted January 16, 2008 Share Posted January 16, 2008 I had the same problem when i was living with my ex and we moved house. We ended up having to take out a new year contract with talk talk, however i got my Mum's friend to draft up a very nice letter to them saying that its the person who buys into the contract not the property, therefore the contract should roll over to the new property. I never heard back so cancelled the contract. To this day i have not heard anything back. Quote Link to comment Share on other sites More sharing options...
nixy Posted January 16, 2008 Author Share Posted January 16, 2008 so who did you end up with and did you need a new number? i am in a bt queue right now! Quote Link to comment Share on other sites More sharing options...
sl114 Posted January 16, 2008 Share Posted January 16, 2008 so who did you end up with and did you need a new number? i am in a bt queue right now! We had to get a new number as we didnt need the existing one, we ended up going with Tiscali and had no problems with them. I am not sure how it is like now as i dont live there, but i believe that it is going ok still. Quote Link to comment Share on other sites More sharing options...
nixy Posted January 16, 2008 Author Share Posted January 16, 2008 FFS! Finally got through to BT who have basically told me to F off Back to speak to Talk Talk!! Neither of them want to sort it out so what now? Quote Link to comment Share on other sites More sharing options...
sl114 Posted January 16, 2008 Share Posted January 16, 2008 FFS! Finally got through to BT who have basically told me to F off Back to speak to Talk Talk!! Neither of them want to sort it out so what now?Who is your contract with? You will find it is talk talk so you need to speak to them. Quote Link to comment Share on other sites More sharing options...
nixy Posted January 16, 2008 Author Share Posted January 16, 2008 done that, they say BT own the line so we need to sort it out with them, take out a bT contract then cancel it! BT man not happy and said "Im telling you now you can only have a 12 month contract off us". I may as well cancel my Talk Talk altogether and start again with anyone else. If they are incapable of moving a customer up the road then they can shove it! Quote Link to comment Share on other sites More sharing options...
Andy Posted January 16, 2008 Share Posted January 16, 2008 Maybe try calling your local Car Phone Warehouse or better yet go into one as they are the ones that sell Talk Talk. Maybe have a look on their website for a FAQ for moving house. I used to be on Talk Talk at my old property but cancelled the contract a few months before I moved out so i'm afraid I haven't had any expereince of it first hand. Quote Link to comment Share on other sites More sharing options...
nixy Posted January 16, 2008 Author Share Posted January 16, 2008 Just googled "moving house with talk talk" - wish I'd done that before I joined them! Quote Link to comment Share on other sites More sharing options...
Toon Chris Posted January 16, 2008 Share Posted January 16, 2008 Ditch talk-talk. Cut your losses (if any) and join BT. They may not be brilliant and may cost a pound or two more, but at least you only ever deal with one company! You will have to suck up the phone number change but at least it's a known problem and can be dealt with reasonably easily. Quote Link to comment Share on other sites More sharing options...
sl114 Posted January 16, 2008 Share Posted January 16, 2008 As i said, its with Talk talk so i would go into a carphone warehouse as suggested and kick up a fuss. They have an obligation to respond to you and sort out your problem, if not, i believe they could be invalidating their part of the contract, hence you can cancel it. Quote Link to comment Share on other sites More sharing options...
nixy Posted January 16, 2008 Author Share Posted January 16, 2008 Thats what I'll do then, ring them up and if they will not move me (as it says they can on their website) then I will cancel them and go elsewhere - probably BT for a start. And next I need to phone British Gas to cancel.................my ELECTRICITY! Quote Link to comment Share on other sites More sharing options...
sl114 Posted January 16, 2008 Share Posted January 16, 2008 That still baffles me, British Gas doing Electricity! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.