A similar thing happened to me mate, so i contacted a moderator... explained my story and they then contacted the seller, putting a little pressure on them. Within a few days my problem was solved and my money was refunded. I think its always best to let the mods/ admin know about problems like this first as they can normally fix things, however if they cant its normally the moderators who put up the warning etc to the rest of the forum so that members do not have to go down the same path. I am sure you will get it sorted mate, all the best