I've been with VM for around 6 years and i've got to say, im REALLY starting to hate them.
All i get through the mail from them is either info about a new price increase, or them trying to make me sign up to their mobile phone service.
I pay them £91.50 a month, and for that i get small broadband, small telephone calls, and XL TV with Sky Sports HD, and a non-hd multiroom option.
I have not even had the house phone plugged in during the last year, but i noticed that my bill was fluctuating so i called them up (only took an hour to get through to them in india), and i had been charged about £4 a month for phone calls that i wasnt even making for the last year. I asked them to sort it out, and it took them 6 MONTHS to send an engineer round, and i still never got that refund for those calls. Disgusting. I cant be bothered phoning them up to complain though as it just takes too much damn effort to get through to them.
Then last month i had a letter through... they're putting my bill up by £3.50 a month! I have no idea why and it didnt detail the reason for the price increases. Really detest them.
The final nail in the coffin for me is that they havent got SKy F1 in HD... i have to put up with crappy standard definition. I think when i can be bothered, i'll be swapping to Sky. The only thing keeping me at the moment is that they give me ESPN for free, which is where i watch all the UFC.
Lastly... my stepdad is on VM, on the cheapest package and all he gets from them is special ****ing offers giving him free stuff and upgrades constantly. Way to look after your best customers, Virgin Media. /rant