exactly the same situation happened to my brother a few months ago, new wheels and the tyre fitter scratched 2 of them, they offered a refurb but he said " I came in with new wheels and that is what I want, NOT repaired wheels" . It took less than a week to get them replaced
This sort of thing is very common because the monkeys doing the work are used to people not caring about their cars
This wasn't Kwik fit ...... a placed called lobitos tyres, tbh I dont trust any of them