So much for a good feeling, here we go again.
The full story.
The car was bought new from our local VW dealer. We didnt like them anyway but the dealer we have been using for years which is slightly further away wouldnt compete on price. I suspect this is an arrangement they have in place similar to that used by Porsche to make people use their local and cut down playing them off on price.
We arrived to collect the car, the saleman was busy and kept us waiting for 30 mins. I the end I kicked off and a young lad gave us the keys.
The ABS fault popped up after 3 years and 4 months, up to the end of the warranty we had used the dealer for all servicing. The only one out of service was done by a local garage that does a lot of work for us. All parts from the local motor factor.
When we first contacted the dealer about the ABS problem they harped on endlessly about the use of non VW parts at the last service. I kept repeating that it wasnt necessary to use VW parts. All parts just needed to be approved.
They said they would contact VW to see if they would replace the part as a good will gesture.
4 days later the dealer contacted us and said VW were offering 40%. This is basically the part at cost to them and we pay the labour. £666.
I contacted VW customer services who seemed very good. Initially the car hadnt been registered at the time of sale so I had to get back to the dealer to sort this out. The dealer cant have contacted VW about the matter or the issue of registration would have come up then.
The dealer had admitted it was a known issue. They said the car was safe to drive. VW didnt think the car was safe and suggested it be booked in immediately. It is at the dealers now.
VW called my wife yesterday dispite being told to deal with me. They say that they are not prepared to offer any mnore than the dealer has already offered as the car had been serviced using non VW parts. They also asked my wife why she hadnt bothered to fill in the registration form when we collected it. We werent given one.
I am now taking this over from my wife.
The 2002 EEC Block Exemption Regulations cover three issues as far as I can see.
First, anyone can sell a make of car, not just the franchised dealer.
Second, the dealer cannot refuse to pass on information to other garages which is needed to work on the car.
Third, a manufacturer cannot stipulate that their branded parts are used on the car. Other parts are quite acceptable as long as they are type approved.
I wouldnt mind but the service had nothing to do with the ABS fault.