I can accept that the dealers are in many cases rubbish Geoff but I am shocked that CS have made such a mess of this.. I have a fair bit of experience with them and have generally been quite happy.
The guy I talked to initially was ok but when things werent happening I was passed on to a more senior case manager and that when things started to happen. Did you get this.
I also had a call a few weeks after the two complaints were closed out to see of I was happy with the outcome. Although I wasnt happy that the dealer had really helped much I had been happy enough with CS.
Have you an e-mail address for the case worker.