Point taken.
The difficulty we have in what you have said is that it has always been our view that in order to ensure the best advise is given it takes time and energy to get to know the car and products which work and are value for money. In all honesty it is very easy to set up a website showing all manner of products but know nothing about them and that is where we try to be different.
We spend most of our time on forums such as this assisting owners to make an informed choice and there are quite a number of members on here who can vouch for the time we spend either on the phone or via PM and email explaining how and why things work, the benefits and downsides, that all costs money. Take away that facility and you are left with nothing other than guesswork rather than making an informed decision. In addition when the purchase has been made who then supports it with details and help when the fitting is not going as planned or the instructions don't make sence. Surely it is worth maybe a couple of pounds more to have that level of support, again many can vouch for how we support our products with one to one availability at all times.
I have lost count of the number of calls we receive asking questios about fitting often on products sourced elsewhere or needing english instructions because they have bought from an overseas supplier.
We are aware everyone wants the best possible price but the best price is not always the cheapest.
I completely agree with you Phil, and i have seen it a few times where you have sent instructions for HKS SLD's etc.. and thats just on this forum so god knows how many people you have helped. I've also found your advise very helpful, unbiased and informative, which i guess is the reason i bought the PIAA wipers off you. The thing is, your finding alot of potential customers are going to the States, so that tells me you need to find a balance from what you've been doing between throwing up a website and giving people advice.
It seems that your sorting that out now, so maybe things will start to improve for you. At the end of the day it is a business, and i'm a big believer that websites can bring alot of revenue. Had i known at the time that you could supply HFC at that price then i would have bought them off you for sure, as they where something that i was looking at and had already researched. Which is again another reason why just listing items on a website can help. I'm not disputing how good af a company you are and what service you provide. That shows for itself with the comments you keep recieving.
I hope you don't take any of this the wrong way, i'm in full support of your direction and company. Its just 1 of the main reasons i think alot of customers go to the US. At least thats why i did on a few occasions.
Like i said, it seems your sorting some of these issues out now, with the new premises and website. So all the best to you, i'm looking forward to it..