Yeah probably was user error. But lets face it, if you buy something new uou expect to be able to type text and be able to see what your writing. Not everyone knows how to change browsers etc. Also apple stores are great places to get help with your apple divices. Take something back for help to tesco or currys and they dont want to spend 5 mins with you.
I haven't changed any software or downloaded new browsers. It was straight outta the box and I find it a doddle to use
I have owned iPhones for 5 yrs, but I will be changing to Samsung when my renewal is up.
It's a personal preference thing though. Some people like Nokia and hate Apple. Some hate Nokia but love Microsoft. Etc etc.
Whatever works for you.