Bencs

So for a bit of clarity to all - my insurer is Admiral and from when I spoke with them yesterday they seem to be taking responsibility for this which is good and hopefully one less headache. They have said it is being passed to their internal assessment / valuation team who will call us in the next couple of days to discuss £££. They have also said this isn't the first time it's happened???? All be it with a different garage lol. The case handler I spoke to said she has dealt with 4 similar cases alone! So as daft as it may seem, I would imagine considering how often this happens, they must have a process for handling this issue! Now I just get to barter for the value of the car! If anybody sees any high priced adverts for zeds, feel free to drop a link to it!

So I have already spoken to insurance company and said that this is a you problem not a me problem. I already warned them that the garage they assigned it to was literally a road away from where it was found dumped. The garage has CCTV of it happening but apparently not clear enough to get a registration plate... how inconvenient. The garage also had it parked on the road outside instead of in a secure lockup which it should have been given it was a high risk theft case. Ultimately, I would assume the insurance company will payout to me and then claim against the garage as it was in their possession when it got stolen.

Ok I have an update for anybody still interested :D. The car was assessed by a local garage and the insurance company declared it a total loss. The next step was for an independent valuation company to come in and value the car and then for nissan to read the ECU for any signs of how it was stolen. However! I received a call from the garage the following day asking if I had collected the car as it was no longer on their site... I hadn't obviously so phoned the valuation agent to ask if he collected it, he said no, we just assess it where it is, we don't collect it. So I phone the insurance company and asked what was going on, they couldn't figure it out either. Fast forward to today and the insurance company have told me they have reported it to the police as stolen again! It is fairly clear that somebody wants the car pretty badly! Lol. You couldn't make this up! What a joke! So hopefully now will just be able to proceed with the claim now and get the money...

Ah sorry to hear that - yeah sounds likely but also these companies aren't just going to hand over their cctv to normal people. They don't even have to provide it to the police.. if it doesn't affect them, they don't really care lol. I will give those guys a check - might also see if that storage place has any cameras pointing to the A217. Thanks man!

Yep you guys nailed it - if you make at "at fault claim" whereby the car is declared a write off, the insurance company will not refund your policy. However if you make a "not at fault claim" resulting in a write off, the insurance company will refund your remaining policy. All subject to various admin fees etc etc.

They probably had to get back to the park to bully some teens or something

I did ask that tesco if they had CCTV and they very sheepishly mentioned they have no external facing cctv lol. OK latest update Spoke to insurance company and they have cancelled the policy and are not refunding the remaining three months as we have raised a fault claim. They are picking it up from the current location to take it to an approved repairer for assessment. I'm curious to see what the repair quote is - I'll share it on here when I get it. Also going to make a formal complaint to the MET for the lack of care regarding the case. Given that they didn't even want to take it for forensic analysis, basically just says to me that anybody can go and nick a car and joy ride it for a few days then dump it with no repercussions... Also was mentioned by the officer that they had the stolen car record as a BMW?!?!?!?!?! Even though they had the correct number plate! Jesus.... these officers were useless..

No the immobiliser is stuck, it isn't recognising the key and won't even turn over. Got an email from the insurance company - they have straight up cancelled my policy without even speaking to me about the theft ( you do an online claim and they are supposed to call and go through details), so I'm sure it will be an interesting call tomorrow :). yeah there is some cosmetic damage on the bonnet, door and rear bumper plus whatever issue with the immobiliser. Then anything mechanical which would need to be investigated so quite likely a write off tbh. I think respraying of those three components plus resolving the immobiliser alone will tip it over their threshold for repairing it. will have to check if they still do the buyback, not all insurance companies allow that anymore, but would be a nice way to net some cash for sure

OK further clarification- sorry I'm not there I'm at work. The Mrs has said the tow bar was in the footwell not actually in the car. (Bit of confusion, when she says the tow bar is in the front I am assuming actually put in lol). So may have been used, may not. So it is not responding to my key anymore, seems likely the have messed around with the immobiliser / central locking trying to get it to work. It can't have been straight up left in teaco car park from the beginning because I actually checked that car park. So in conclusion, still not clear what happened! In terms of insurance, I have no idea how this plays out. They probably won't want to pay out for it, so I am going to get a friend to look over its and see if there is anything drastically wrong, and if so, how much it would cost to repair.

Further update - Police showed up and basically said "meh you can take it home". They are not doing any kind of investigation or forensic work to even try and find out what has happened. They put a tow hook at the front of it so that is clearly how it was nicked. Question to you guys as I am not super Mechanically minded - They have towed a rwd car - what does that mean Mechanically? I know you shouldn't tow a car with the drive wheels on the ground, but I don't actually know what happens if you do. Can anybody enlighten me? Thanks for all the support guys

Update!! Car had been found by a family member - it was dumped in a tesco car park with the bonnet up so I can only assume something went wrong with it. Police will likely collect it for investigation before releasing to us. Interesting to see what kind of condition it is in...

OK so minor update - Police just showed up. They are now going door to door knocking to see if anybody saw / knows anything and have provided us with some anti theft booklets / information lol.

Cheers buddy!

Yeah I am going to - the only thing is that is it normal procedure to hold off paying a theft claim for 30 days in case the car turns up. Plus by the time I am finished arguing about the price, it will probably be a couple weeks anyways lol.

May be a stupid question, but do I have to have an apple device to connect it to? I don't have a mac, iPhone or ipad :). Still no updates from police or insurance company.