Hi all, I'll try and keep this tale of woe as brief as possible, but I'd really appreciate any thoughts on how to deal with the traders who sold me the car and also the best people to rebuild or replace the engine in my 05 350Z GT4. It's still the car I want and I want to get it going again.
I bought the car in July and posted in the introductions section. It's an awesome car and looks just like the one at the top of these pages, in ultra yellow. It's number 143/176 and it's done 52,000 miles. The car came with a 'warranty' covering major engine components. I enjoyed the car for just two weeks, before it developed what is almost certainly big end bearing failure. Needless to say, I'm mechanically minded and care for cars meticulously, so its oil was correctly topped up etc. It had a great service history, so this is pretty unlucky. I contacted the garage and, after a lot of moaning, they eventually brought round an old banger for me to get around in a towed the Zed away to be fixed.
What has followed is two months of lies about what they said they would do, including rebuilding the engine and replacing it; every week I'd phone and each time I'd be given some story about what they'd done. This has culminated in them sending two men around unannounced, dropping the unfixed Zed at my place, untouched, as broken as it was before (although obviously now filthy and with a flat battery etc). They couldn't even get the car off the trailer and scraped its underside trying to get it off. They were intimidating and continually lied about the car, claiming to know nothing, despite being the same person who had been explaining they'd fit a new engine two weeks before. They took their old banger and left, leaving me stuck in a village with no transport to work early the next day. It is clear, looking at the car, that nothing has ever been done to it; not a single bolt has been loosened. They've been stringing me along and lying for over two months. The crowning glory was the faked 'report' they handed me, which they've made, from a garage that doesn't exist. It says, in very poor English, that I've trashed the car and it's my fault.
The only thing that might help me is that I paid for £4000 of it on a credit card. Maybe I can enlist the help of HSBC to claw back the price of the repairs?
So, there are two areas I'd love some sound advice on:
1. Who can actually help me to tackle rogue traders like these and get them to pay for the repairs?
2. Who is best placed to rebuild or replace my engine, and for how much?
All thoughts really appreciated.