Had exactly the same thing with My Hermes here a couple of years ago, was 12 bottles of wine, I was lucky, the seller sent a repalcmenet next day via a different courier, I also complained to My Hermes as it wasn't the first time this particualr driver had claimed to have left a parcel somewhere that didn't exist (we don't have a porch!!!). Eventually I spoke to an area manager and he arranged at our request, that that particular driver didn't deliver to us again. They appointed an alternative drive and fair play to them they'v been great ever since. We susbsequently heard that the original driver had been sacked, I guess there's always going to be a small % of dishonest delivery drivers in every courier company though. The worst part was trying to speak to anyone at Hermes other than by "complaint ticket". Had to be really persistent.