Not awkward at all and this is why exactly why it isn't.
Sly has traded on here virtually since he started trading I believe, he is a master technician. I have taken my car there on a number of occassions and have had nothing but perfect service each and every time. About a year ago he employed another master tech, the last time my car was there he worked on it, again no issues at. If Sly has spent over two months intervieiwnng and looking for a 3rd Master Tech that in itself gives me the confidence to return again.
You could of course argue that any other independent is equally as good, on the other hand any other indpenedent, like any other Main Dealer could employ a complete dick head but at least with a Master Tech i suppose you decrease those chances!!! At the end of the day it's all about personal choice and we make our recommendations here to help other forum members on the basis that we have received a godd or better than good service.