With respect that isn't the point. If Centrica want a decent customer service department then pay some proper money to give us, the customer, who, after all contribute to their profits a decent customer service level. Paying peanuts, gets you monkeys and that is ultimately disrespectful to the customer. Rant over
fair point, I was more referring to the emailers poor use of English than saying the company should be using them. Agree with your rant.
Sorry, I thought you were saying it was ok
@SMD not yet anyway!