Hah, I work for BT (and I may regret saying this, I'm not sure) but if any of you ever have problems with a service BT is providing for you (personal, business, phone, TV, Internet, whatever...) just let me know. There are some cases where we can help gee things along a bit if you're stuck with a problem and aren't making the progress you'd like. (There are also some things where it's illegal for me to help you because of the way BT is regulated by the government so I can't help with everything, but I'll try my best)
Wish I'd known this a couple of years ago