Better service than that.
I'm under no illusions that the delivery drivers have a hard time and are under a lot of pressure to get parcels delivered. Still no excuse to do what they do though.
Unfortunately this doesn't just happen around Xmas time for us. It's throughout the year.
If I offered that poor level of service to my customers when I'm under pressure, I don't think I would have a job.
Parcel mix ups I can understand happens at busy times such as now, and as long as it's rectified then I accept it can happen, but not being bothered to even ring a doorbell, instead throwing the parcel over the gate, isn't on.
We get this all the time from the Yodel driver, just knocks on the door window (we have a bell) and leaves the parcel in full view on the doorstep. You could make a fortune just following the guy around for 1 day!! By the way, this lot won't be bothering anyone again:- http://www.bbc.co.uk/news/business-30602326