After someone went into me on the motorway and took out the complete passenger side of my 2013 Mondeo, it went to an "Approved" repairer. So far its been back three times, 2nd time they had to respray the whole side of the car as the colour match was totally out. Still fighting with them 18months on for them to sort the back door.
I was of the impression that these days, as its your car, your money, its your decision who repairs it?
If mine had'nt of been a lease car, I would of dug my heals in and had it taken to where I know it would be a good job. Honest bud, "Approved" means sweet FA......stick to your guns, its your baby.