I can't really knock kwik fit, as they have been really good to me...I think it's like anywhere, its all down to the individuals who work there, and if its a good team (who know their stuff etc) then they're ok to use for the basic stuff, emergencies etc. Some of the independents round here charge a fortune just to look at your car, nevermind if you want work doing....Kwik fit here are always accomodating and I don't find the guys bullsh*t you as much and everytime I've had cause to use them, I've been happy with what they've done and I don't feel ripped off.