Not trying to be difficult or anything here but I WAS getting replies to my emails. I have tried calling and got no response, why should I, as a customer have to keep chasing? I've left my mobile number and all of my contact details they already have as I've been there previously. Two weeks is a long time to not get back to someone. (abbey, this isn't aimed at you and is purely for discussion with the guys above)
I appreciate they're busy and I now know they are a member of staff down, a five second reply saying they're too busy to deal with me and I would have made other arrangements.