Best thing I find with the Tivo is when you fast forward a recording, if you overshoot the restart of the prog but hit the play button it goes back to the end of the adverts.
Worse thing is it is sooooo sloooooow changing channels..
Prefered Sky, but my house very exposed (fields to the rear) and the wind kept moving the dish disrupting the signal... Skys recommended solution after several complaints was 'thought about getting virgin mate, their signal is sent by cable!' That guy must have been moving companies
As for contacting them and avoiding india. Always choose the 'WANT TO CANCEL SUBSCRIPTION' option. Puts you through to an English call centre immediately. When i say English, I mean a geordie!!! (btw, nothing against the NorthEast, I'm a NUFC supporter, and have been for 31years).