No, he did a quote on CTM and they could do it through that site but not when going direct.
They sometimes give a quote based on some assumptions as the set of questions CTM ask may not match the insurers, however details such as age, which they are saying is the problem here, should be pretty universal.
I work for an insurance company, aggregator websites are a real pain in the backside to work with. Most quotes done on such sites have terms attached to cover that it won't necessarily be a correct quote.