I am only with the AA as its part of my bank account offer. I have used them once and they were pretty good. One Saturday morning at about 6am I set out in my diesel car to get to a specific wedding suit tailor to get measured and fitted (it was a fair distance away and my appointment was at 9am!) anyway of course in my tired state i stuck petrol in and drove about a mile down the road before the realisation hit me and I immediately pulled over. Rang the AA via my bank and a guy got to me by 8am to tow me back home. By 10am I had a fuel service guy rock up and by 11:30am had the car fully flushed and on the road again, total cost £220.
I also got a classic story off the AA guy, he was in his fifties, strong Indian accent (I say this because he was a really jolly fella really trying to get my spirits up so when reading the below imagine how it sounded to me!). I was there panicking as I was clearly going to miss my tailors appointment etc etc and he just said:
"For my wedding 30 years ago, I had no suit the day before my wedding and out of nowhere my best man arrived and gave one to me, it was an amazing suit I was very pleased. I got married in it, have used it for very special occasions since. Last year over dinner, he finally admitted to me that he stole it..."
Hollowpoint your video is shocking and distressing mate, totally feel for you both, nothing worse than just being stuck in the middle of nowhere when previously what seemed like an easy decision about what to do turns into a nightmare and none of it was communicated.