Rickmansworth very seldom come down on the side on the customer.
When l had issues with Crystals in Grantham supplying me with a motability vehicle that had 2 bald tyres as in one had
wire sticking out the side, and broken wipper blades.
Then sent me home in a thunderstorm I had to camp outside GB HQ to get any notice.
And the dum girl who was dealing with my complaints said it was a dealer customer issue and could not get involved.
Motorbility said something because I was certainly compensated, but what a fight to get it.
trouble is we seem to be a nation of backfooters and dont like confrontation.
Sorry Wasso l nicked ya post mate:)