Adrian@TORQEN

Rubbish! :lol: We will have these listed online shortly, very nice quality items, lots of shapes, finishes and colours available.

How about you just pop out now with your iPad? New born + loud v8 = very unhappy mum !! What's the worst it could happen? :lol:

Alright then, my fault, case closed. I apologise in this case.

Sold the GTR, bought another one and so on Not into BMW, sorry dude!

How about you just pop out now with your iPad?

Item is already collected and paid by ourselves via UPS. What I'm trying to establish here is the exact legal binding / terms of contract, basically who has to pay for the return of items sent out wrong and already replaced.

This says: "Returning faulty goods If you receive faulty goods and wish to return them, the Regulations are in addition to your other legal rights. So, if your goods are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same consumer rights under the Consumer Rights Act (which replaces the Sale of Goods Act from 1 October 2015) as you have when buying in store. Any terms and conditions that say you must cover the cost of returning an item wouldn’t apply where the goods being returned are faulty." Dan, my understanding is that the items are not faulty, they work perfectly fine, for the sake of the argument. I'm assuming you have consumer law studies, hopefully you can clarify this, I don't. So to you, in this particular situation, where the struts were for the bonnet and not for the boot, you'd classify them under "faulty items", therefore seller should cover the return cost?

Steve, how did you arrive to this logic? Again, I DID NOT ASK FOR ANY MONEY, NULL, ZERO, NADA, NIHIL, NOTHING, NIENTE. Just asked for the original item to be returned to us.

Looking at a few other companies out there: http://www.demon-twe...elivery-returns "Returns - Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 14 days of receipt. Subject to the following conditions: - Items are returned carriage paid. - Items are received in a resalable condition. - Items should be returned unused in their original condition in order to secure a refund." http://www.tegiwaimports.com/returns "We offer a 14 working day returns and refund policy from the date of delivery in accordance to the DSR. You will receive the full refund to the value of the order (delivery costs not included). The parcel must be returned in brand new condition, unopened and in the original packaging. The customer must bare the delivery cost of the return of the product/order." http://clarkmotorspo...ditions/58.html "Correctly supplied goods may only be returned with the Company's express permission. In such cases, credit will be made less a 10% handling charge provided the condition of goods returned are acceptable to the Company. Unwanted goods for return must be notified to us in writing within 7 days of receipt. We reserve the right to refuse returns if notified out with this period. The cost of returning the goods safely to us is your responsibility. We may not be able to accept back non-faulty goods that have been supplied to your specific order or damaged during transit or fitting. Goods must be returned in a re-saleable condition. Some special order items correctly supplied may not be returnable depending on the manufacturer's policy on returns. " That makes us all wrong, I wonder?

@Ekona - No, I did not ask for any charges / money. We shipped out the correct set of struts the same day we were notified he has received bonnet dampers instead boot dampers. It was a genuine mistake made by my colleagues in the warehouse, the SKU is very similar. James had both items in his possession the next day. I've asked him to return the original item whenever is possible. It's been claimed the cost would have been £10, hence my mention of how much it costs to send it via Royal Mail - £4.45. I obviously did not ask for any money shipping the correct item, either. @gumpy000 - At no point in my replies I have been "rude" to you and it has not been in my intention to do so. I'm pretty sure you still have the conversation. However, if you feel that I've been rude to you, I apologise. Now, what the Business Support says via gov.uk website: The link Paul Kirtley above is referring to: http://www.lawdonut.co.uk/law/sales-and-marketing/distance-and-online-selling/distance-selling-and-marketing-faqs#DSAM15 Our Returns policy is here: http://www.torqen.uk/p-7-delivery-returns My understanding of the above conversation is that if in the T&C says that return shipping cost is supported by the buyer, then this is the contract between the seller and the buyer. I might be wrong, but will ask a solicitor as we need to make sure our policies are according to the laws and regulations. If I am wrong, please accept my apologies.

Please leave thread open, I'm on the line with the Business Support via gov.uk website clarifying Distance Selling Regulation and Consumer Act application for this particular situation. I will post discussion here as soon as I finish.

Video?

Oh, absolutely, TORQEN are THIEVING BA$TARDS, stay clear away! They tried to rob James for £4.45 shipping cost via Royal Mail! They even discounted the price for him, unbelievable! James, you should have kept the original item, "you shouldn't have told us about it", keeping something that you haven't paid for makes you legit

If no heavy use, used Brembo brakes from a 350z GT, some good discs like Stoptech or DBA and pads from Stoptech, Hawk, Ferodo etc.

Most welcome, Paul!

These have arrived today, all preorders have been shipped and will be with you tomorrow. Lots in stock now for both 350z and 370z

Some ideas: AKEBONO BBK: http://www.torqen.uk/nissan/350z/brakes/big-brake-kits/1576-350z-akebono-front-rear-14-big-brake-kit-upgrade-4101akn0312x.html TORQEN BBK: http://www.torqen.uk/nissan/350z/brakes/big-brake-kits/1654-350z-torqen-big-brake-kit-trq-bbk350.html

Hi Paul Matt, no, that's custom made by RT Performance, 1 off

Hi Lee, Have a look here http://nissan4u.com/parts/350z/ Also see here: http://www.torqen.uk/120-gaskets-hangers

http://www.thepoke.co.uk/2016/07/13/everyone-losing-@*!#-idea-boris-foreign-secretary-13-tweets-need/

But most importantly highly effective!

One more broker added in the first post.

Check first post!

Fresh stock, deal still available.

PM me if you're thinking of upgrading your brakes soon, for both 350z and 370z! These kits are amazing!