long story .... but basically tried to switch to BT to get infinity fibre optic - that was on 12/07/15
everything was scheduled for activation on 27/07/15 - guess what broadband turned off from previous supplier - no sign of BT engineer who was supposed to instal fibre
numerous (daily calls) to India - rescheduled to 05/08/15 ......... keep in mind no internet at all from 27th
guess what .......... no-one turned up - still not activated
more calls to India - "ahh, many apologies Mr Andrew..." say what thats my christian name ..... oh, sod it never mind "fibre is not actually available in your area" - even though I checked and they confirmed it was .............. it actually isn't !!!
so put me back on copper - arranged to be ready within 3 working days ............... oh, look a weekend again - that'll mean Monday 10/08/15 then ?
received an email tonight saying your Broadband will start on 14/08/15 - WTF
'nother telephone call to India
"yes, Mr Andrew" .......... i give up on that one "and engineer will contact you on Monday to arrange Broadband"
hang on .... you said it will be activated on Monday - not arranged for another 72 / 120 ... etc hours later
I now want to speak to complaints / manager ... whoever will sort this fiasco out
my manager will ring you tomorrow - when is your preferred time ? - my reply 9am - that is good, my manager will ring you between 8am and 6pm - again WTF and it aint gonna happen anyway
ok - so what do i do now ?
where and how can i get this sorted
can i just select another isp and start again ?
help please