Going down the main A23 today past Croydon at the notorious 5 Ways traffic lights in my 23 year old Toyota Corolla. Two lane traffic. Me on the inside, Eddie Stobart lorry about 3/4 car length behind me on the outside, me going straight ahead.
I don't really know what happened next but the next minute the back of my car is being pushed towards the kerb, then I am spun round, then the lorry is pushing me sideways along the A23, with the lorry tight against my driver's door (and most of the offside). I end up being turned right round the wrong way.
The driver was totally professional, calm and organised. He was mainly concerned about my welfare and made lots of calls from his cab. Photos and details were taken. We both behaved like grown ups, mainly relieved that we were both ok.
I speak to my insurers and explain the circumstances. They say "let us make some phone calls and see if we can get you some good news". 3 hours later a phone call from Eddie Stobart Head Office. "We are so sorry for what happened to you this morning. We totally accept responsibility and we will arrange to take you car away and put it back how it was and we will confirm all this in writing. Also I am offered a hire car at their expense.
Getting the parts could be a challenge for them (!) but it looks like mainly doors and wings and a bumper. So now my insurance company will just be "noting for information".
Oh and by the way, I was able to drive the car home, albeit gingerly (thank you Mr Toyota). There were no signs of pulling to one side or other, even marginally. I guess it helped it was a big flat lorry almost exactly at right angles to me.
We'll see what happens next but have been very impressed so far by their reaction.