Put people on disciplinaries and remove their bonus from them (which makes a massive difference to many) for breaking a process that isn't a process, even if it was a process the document doesn't tell them to do the thing they did wrong and even then the bonus scheme has no metric that should mean this affects it.
This isn't the only thing though, lots of other things......basically the companies I used to work for and the company I now work for agreed SLA's that are literally impossible because the new company are thick.......thick as a plank. So they fail them every month and lose thousands of £ in the process.
So the best way to address this is apparently to threaten everyone with disciplinaries to make them perform better.........a frigging child would know better than that.
I had to execute a diciplinary today with a target that we absolutely know it not achievable. The girl in question is terrified as she now knows the outcome is a forgone conclusion.