As you may know me and Carla went to Majorca last week - this was booked a few weeks prior via http://www.onthebeach.com.
Basically the way their site works is you click on a hotel to view it and on the pop up they have loads of information and links to Tripadvisor for independant reviews.
So imagine my delight when I found a 4 star spa hotel rated 3rd best of 30 in Sa Coma for a measly £350 for both of us!!!! The Blau Mediteraneo Hotel!
However after visiting the Blau website cheer myself up one morning it became clear that I had made a grievous error.....
Blau Mediteraneo Hotel - 4 star........3rd best in resort
Blau Mediteraneo Club - 3 star verminous grim gulag...........17th best in resort.
Couldn't work out how I'd made the mistake but it became clear that they had linked the Hotels Tripadvisor page to the Clubs booking page.
The following is the email exchange
Dear Mr Rice,
Thank you for contacting us. I have looked into your booking and can confirm that you are booked into the Blau Mediterraneo Club as per the hotel selected on our website. I have also checked our website and can confirm it stated that you were booking the Blau Mediterraneo Club apartments. The description and photographs shown are also for the apartments. I can see that the trip advisor link does say hotel and I have advised our IT department to update this. I apologise if you were unaware you were booking the apartments, however this is the hotel that was indicated. I have checked the Blau Mediterraneo Hotel and they do not have any self catering facilities. As they are a hotel they only supply bed and breakfast, half board etc. Unfortunately we do not have availability for the dates you require.
Best Regards,
Howard.
Hi Howard,
Many thanks for taking the time to look into this although I feel you may have missed the crux of my complaint (for clarity please acknowledge that this is now a complaint).
I have no dispute that the hotel I purchased is the hotel showing in my booking confirmation.
My dispute is that my purchase was based on the independent reviews that you had linked to your website (provision of independent comparable information) which suggested that this hotel was of a very high standard and independently was ranked by my travelling peers as the 4th best hotel in the resort of Sa Coma (i.e a different hotel).
As it turns out following a chance encounter with the Blau website some days after booking it became apparent that there are 2 Blau complexes in Sa Coma and I was in fact (after further research) booked into the Club which has many negative reviews, is an inferior hotel and is ranked a lowly 17th of 30 hotels in Sa Coma.
The hotel you had linked to the Blau Mediteranio Club was the Blau Mediteranio Hotel – I firmly believe it is unreasonable to expect me to question the integrity of your websites data based on this discrepancy (only difference being ‘Hotel’ and ‘Club). One would not assume that they were 2 different places.
I’ll give you an example of what you have done to me and see what you think Howard – I’m going to sell you a car - here’s the car I’m selling to you for £15,000 (click this *can't put hyperlink on forum but it linked to this *can't put hyperlink on forum but it linked to this[/b]