So well regulated that the general publics perception is that 90% are a scandal yet I don't hear of any being fined/closed down/improvement orders imposed.
Not saying your wife isn't amazing at her job zugs but the regulation they have is next to useless .....yes there may be regulation they have to abide by but breaking them rarely has a consequence when they just **** up through ineptitude or a breach of process. You don't see the NAEA or ARLA dishing out fines and shutting agents down. You also don't see the government getting involved because individual incidents are too small fry. Provided they don't **** about with client money, keep adverts accurate and don't mis-sell a house to they keep their nose clean.
For example Carla's agent who failed to set her standing order up 3 months running yet insisted on calling her every month to ask why she hand paid.......each time after which they would proclaim that her bank details were 'floating around the office somewhere.
If my bank had done that we would have to raise a regulatory breach, report it to the FSA, remediate the customer for distress and inconvienance, If an individual was accountable remove their bonus and undertake a root cause analysis. It the FSA saw more than a few we could be fined (again), continue doing it and the 'person of significant influence' will be facing a stretch.