My 370 goes in on Monday for the bonnet to be re-sprayed, due to a manufacturing fault( a few spots of dust that was sprayed over at the factory) and a mark on the roof due IMO, to an over zealous valeter on prep before I picked the car up.
I'm still struggling as to whether I let the dealer loose on the paintwork, do they have the facility and knowhow to repair this "self healing" paint?, will the paint match be perfect? (I'm expecting it to be), if it's not, how much hassle will I go through to get it right? etc etc etc.
These niggles are borne of the fact that I identified these problems within the first two weeks of ownership (amazing what you can discover by detailing your car), along with a busted B Pillar trim external. The dealership in question took the relevant photos and apparantly sent them of to Nissan for Warranty approval, they also ordered the B Pillar part.
I heard nothing, nada, zilch from them until one day they called out the blue with "Does your pillar trim have a light?", no says I it's an external part, "Oh, we've ordered the wrong part", "Have you approval from Nissan re the paintwork issue?" I asked, "What paintwork issue?"!!!WTF!!
So as you can see I'm not overly confident on this with this dealership! It's actually putting me off the car!
What, sometimes, should be a simple piece of customer PR, "yes sir, no problem sir, we'll fix that", turns into a major drama and can destroy your faith in a mark. I've had it with Mazda, Seat and BMW as well, with varying degrees of contempt, but I would say, for every unhappy customer, there'll be thousands of satisfied ones.
I also agree that on other car forums, there is varying degrees of "moderation" and on others, like this one, it's fairly open. Sometimes owners of "new" cars join these forums because they have a problem, and invariably a whole lot of threads are started, that to an "outsider", would make it seem that, the particular mark is riddled with trouble.
Anyway, my tuppence worth and the Jury is still out at the moment on the Nissan dealership that I've bought from.