Arggh, my first proper experience of a Nissan dealer dealing with a problem has not been great. Excuse the vent.
About 2 weeks after i bought my little roadster i noticed the seal above the drivers door was a little uneven and it was letting water in. Not great given the approaching rain and winter.
Contacting the local dealer they recognised the problem and said they need to replace the seal. The replacement would cost £95 but wouldnt be covered by the warranty
Contacted the dealer where i bought the car and they agreed to pay for the work given that cost and that they are so far away from my current location- YAY (to be honest the selling dealership have been excellant have to admit)
So local dealer ordered the part stating it would take 2-3 weeks. 3 weeks later i phone up, they apologise saying they ordered the wrong part. They will chase it up.
1 week later i phone again as i had not heard anything and the conversation goes like this....
Me “Hello im chasing up about the work to be done on my car....has the part arrivedâ€
Them “ let me check on the system .. oh yes its hereâ€
Me “ Great...so why haven’t you contacted me to book the car in “
Them “ I can only book your car in when he part has arrivedâ€
Me “But you just told me you had the part has arrivedâ€
Them “ oh.. yes.. sorry its Monday...when would you like the car booked in “
Me “ asap as its going to rain this week, so you have the part?â€
Them “ let me go check its actually hereâ€..
2 mins later
Them “ Ummm well the story is they have delivered the part last week but it’s the wrong oneâ€
Me “ But I phone last week and i was told Nissan had already delivered the wrong part twice before, are you telling me that’s the 3rd time? Its taken a month to get this part in now... â€
Them “ Let me check why its not come in...â€
Them “ We didn’t want to order the part as its a lot more expensiveâ€
Me “ Why did no one tell me? I still need the part .... You quoted me £95, how much is the new partâ€
Them “ £551.53â€
Me “.........pardon!!!...â€
I wont describe the rest of the conversation it might hurt little childrens ears.
Back in the hands of the selling dealership now to come up with a solution meanwhile we have lots of rain due....great.
Won't name the dealerships for obvious reasons but man im frustrated atm.